How to Write SEO-Friendly Content That Keeps Your Creative Spark

How to Write SEO-Friendly Content That Keeps Your Creative Spark

Copywriting SEO UX

Do you ever feel like you’re caught in a tug-of-war with your content? 55% of B2B marketers and content creators struggle to create content. Part of that struggle is finding a balance SEO requirements with creative expression. It’s normal to feel torn between pleasing search engines and connecting with real people by writing something fresh, engaging, and authentically you (or your business).

Well, you don’t have to choose. Creating SEO-friendly creative content isn’t about sacrificing your voice for rankings. It’s about finding a smart way to satisfy both.

Let’s go through some practical strategies and techniques to craft content for good SEO, while still satisfying your audience—not boring them.

Contents

SEO and Creativity Are Not Enemies

SEO vs Creativity Venn diagram

There’s a myth floating around that SEO forces writers into creating dull, robotic content stuffed with keywords. Maybe you’ve heard that SEO kills creativity, turning vibrant writing into formulaic text designed only for machines.  

But actually, search engines have gotten much smarter. They’re no longer just looking for keywords; they’re looking for content that genuinely helps people by focusing on user intent (the info a person is looking for online).

Think about it: what makes content great for readers? Often, it’s creativity! A unique perspective, an engaging story, a clear explanation with helpful visuals – these creative elements keep people on your page longer, encourage them to explore more, and even prompt them to share your content. These are known as engagement metrics, and they matter for SEO.

Search engines reward authentic, valuable content

Authenticity isn’t just nice to have; it’s becoming an SEO advantage. Modern search algorithms enhanced by AI prioritize understanding context, user intent, and overall content quality.

Google explicitly states its systems aim to reward original, high-quality, people-first content demonstrating Expertise, Experience, Authoritativeness, and Trustworthiness (E-E-A-T). This means content that offers real value for humans, answers their questions thoroughly, and comes from a place of genuine experience or expertise, is more likely to rank well.  

Google’s “Helpful Content Update” specifically targets content written primarily for search engines instead of humans. This system rewards content that provides a satisfying user experience (UX) and demonstrates first-hand experience or deep knowledge.  

Creative approaches improve engagement metrics

Source: Styled Stock Society

When you use creative techniques like storytelling, compelling visuals, or interactive elements, you make your content more engaging. This isn’t just good for the reader; it sends positive signals to search engines.

Metrics like average engagement time (how long people stay on your page), engagement rate (the percentage of visits with meaningful interaction), and lower bounce rates (people leaving after viewing only one page) indicate that users find your content valuable. Search engines interpret these signals as signs of quality content that satisfies user intent.  

According to Contentsquare’s 2024 Digital Experience Benchmarking Report, poor page interaction (measured by Interaction to Next Paint or INP) reduces engagement by -11.7%. Creative, engaging content naturally improves interaction and keeps users on the page longer. Longer average engagement time suggests users find your content valuable.  

Brands who successfully balance SEO and creativity

Many successful brands prove that SEO and creativity can coexist and thrive. They create content that’s not only optimized for search but also genuinely interesting, helpful, and reflective of their unique brand voice. Some examples include:

  • Flyhomes: Achieved massive organic growth (over 1.1M monthly visits) by creating comprehensive, data-rich cost of living guides. This balanced a creative approach to a common user need (housing information) with strong SEO content strategy.  

  • Brainly: Leveraged user-generated content (questions and answers) to create millions of unique pages targeting long-tail keywords, tripling their keyword rankings by fostering a creative, peer-to-peer learning environment.  

  • ZOE: Focused on optimizing creative visual content (images) with descriptive alt text and filenames, resulting in 72.1K image snippets and significant organic growth by making their unique visual health insights discoverable.  

  • Liquid Death, CeraVe, E.L.F. Cosmetics: These brands demonstrate the power of a “social-first” brand building approach, often involving creative, engaging content that resonates with communities, which can indirectly boost SEO through increased visibility and brand mentions.  

These examples show that focusing on user needs with creative execution, supported by smart SEO, is a winning formula.

Next, let’s look at the first crucial step before you even start writing: understanding why someone is searching in the first place.

Understand User Search Intent Before You Write

Before you pour your creative energy into a piece of content, you need to know why someone would search for your topic. What are they really trying to achieve? The “why” behind a search query is called search intent or user intent.  

Understanding search intent is critical because Google’s #1 goal is to provide users with the most relevant results that satisfy their underlying need. If your creative masterpiece doesn’t match the searcher’s intent, it’s unlikely to rank well, no matter how brilliant it is.  

There are four main types of search intent:

Source: Ahava Leibtag at AHA Media

Four Types of Search Intent

Intent TypeDefinition (What the user wants)Example Keywords/IndicatorsBest Content Types
InformationalTo learn something, find answers, get explanations, or guidance“how to,” “what is,” “why,” “guide,” “tips,” question wordsBlog posts, guides, tutorials, infographics, videos, FAQs, explainers
NavigationalTo find a specific website, brand, or pageBrand names (“Nike”), specific site terms (“Instagram login”)Official website homepage, specific product/service pages, login pages, brand profiles
Commercial InvestigationTo compare options, research products/services before buying“best,” “top,” “vs,” “review,” “comparison,” “alternatives”Comparison articles, reviews, listicles, buyer’s guides, case studies, testimonials
TransactionalTo complete an action (buy, sign up, download, find location)“buy,” “discount,” “coupon,” “price,” “order,” “near me,” product namesProduct pages, service pages, e-commerce category pages, pricing pages, sign-up forms

Knowing which intent you’re targeting helps direct your creative approach.

Informational intent (I want to know)

Users with informational intent are looking for knowledge. They may be asking “how to fix a leaky faucet,” “what are the benefits of meditation,” or “history of the Eiffel Tower.”

Your creative challenge here is to present information clearly, engagingly, and comprehensively. Think step-by-step guides, insightful explainers, helpful tutorials, or visually appealing infographics (linkable assets).  

Informational searches make up the largest chunk of queries. SparkToro/Datos suggests 52.65% of Google searches are informational. Another source suggests it could be as high as 70%.  

Navigational intent (I want to go)

Here, the user already knows the destination – a specific website or brand. They may search for “YouTube,” “Amazon login,” or “Backlinko blog.”

This isn’t the place to get creative, because the goal is to ensure your official pages (homepage, login page, key product pages) are easy to find. Your creativity can focus on clear branding and UX on those specific pages.  

Navigational searches are also significant, with data indicating 32.15% of Google searches fall into this category.  

Commercial intent (I want to compare before doing)

These users are in the research phase before making a purchase or commitment. They’re comparing options, looking for reviews, and trying to find the best fit.

Searches may include “best running shoes for beginners,” “Surfer SEO vs Clearscope,” or “Mailchimp alternatives.” Your creative opportunity lies in providing persuasive, helpful comparisons, in-depth reviews, detailed case studies, or compelling testimonials.  

Commercial intent searches represent the crucial middle-of-the-funnel stage, at 14.51% of Google searches.  

Transactional intent (I want to do/buy)

Users with transactional intent are ready to act. They’re looking to “buy noise-canceling headphones,” find “pizza delivery near me,” or get a “free trial for project management software.”

Creativity here focuses on clear calls-to-action (CTAs), persuasive product descriptions, easy checkout processes, and highlighting value propositions like discounts or free shipping.  

While purely transactional searches may seem low (0.69% according to SparkToro/Datos), many commercial searches lead directly to a transaction. Optimizing product and service pages for this intent is vital for conversions.  

Understanding these types is the first step. But how do you figure out the intent behind your specific keywords?

Use keyword modifiers as clues

Often, the words used in the search query itself hint at the intent.  

  • Informational: “how,” “what,” “why,” “guide,” “tips,” “learn”
  • Commercial: “best,” “top,” “vs,” “review,” “comparison,” “alternatives”
  • Transactional: “buy,” “order,” “discount,” “coupon,” “price,” “deal,” “near me”
  • Navigational: Brand names, specific product names

While titles with question-based keywords may have a slightly lower click-through rate (CTR) overall (15.5% vs 16.3% for non-question titles), they are strong indicators of informational intent.

Analyze the SERPs (Search Engine Results Pages)

The best way to determine intent is to Google your primary keyword (also known as a target or focus keyword) and look at the results on the first page. What kinds of pages are ranking?  

  • Are they mostly blog posts and guides? (Informational)
  • Are they product pages from online stores? (Transactional)
  • Are they comparison articles and review sites? (Commercial)
  • Is it the brand’s official homepage? (Navigational)
  • Which SERP features appear? Featured snippets suggest informational intent, while shopping ads or local map packs point towards transactional or local intent.  

Moz observed that searching “blender” brings up mixed results (the software and the kitchen appliance), indicating Google isn’t sure of the primary intent. However, searching “coffee maker” predominantly shows e-commerce category pages, clearly signaling commercial or transactional intent.

 

The PAA boxes directly show questions users are asking related to your keyword. These questions are a goldmine for understanding specific informational needs or comparison points. Similarly, the “Related searches” section at the bottom of the SERP shows how users refine or continue their search, offering clues about their ultimate goal.  

If you search “best email marketing tools,” the PAA section may include questions like “What is the #1 email marketing tool?” or “Which email platform is best for small business?” This clearly signals users are in a commercial investigation phase, comparing options.  

 

Leverage keyword research tools with intent labels

Many SEO tools can save you time, as they automatically categorize keywords by search intent, such as Moz Pro, Semrush, Ahrefs, seoClarity, and various AI platforms. However, always double-check the SERPs yourself, especially for keywords that could have mixed intent.  

For instance, using Moz Pro’s Keyword Suggestions, you can see that the tool identifies “coffee maker” as having high commercial intent, confirming the manual SERP analysis.  

By understanding the why behind the search, you can tailor your creative approach to meet that specific need, making your content far more effective for both users and search engines.

With a clear understanding of user intent, how do you find the actual words and phrases your audience uses? The answer is keyword research.

Keyword Research for Creative Minds

Often, keyword research gets a bad rap among creative types. It can feel like a purely technical, data-driven chore that stifles creativity. But what if we reframed it? Think of keyword research not as a restriction, but as a powerful tool for audience insight.  

Keywords are the actual words and phrases your potential readers use when they’re looking for information, solutions, or inspiration online. Understanding these terms helps you:  

  • Know the language your audience speaks.
  • Identify their specific questions and pain points.  
  • Discover content topics they’re actively interested in.  
  • Find angles that resonate with their needs.

Approached this way, keyword research becomes a source of creative inspiration, not a barrier to it.

Use question-based keywords for content inspiration

Keywords phrased as questions (starting with “who,” “what,” “where,” “when,” “why,” or “how”) are direct lines into your audience’s minds. They explicitly state the problem or information gap the user is trying to fill.

Each question is a potential blog post, video topic, or section within a larger guide. Tools like AnswerThePublic or simply analyzing the PAA boxes in Google search results are great ways to find these.  

While only about 8% of searches are phrased as questions, these queries often have clear intent, making them valuable targets for focused, creative content that provides direct answers.

Explore long-tail keywords for specific creative angles

Long-tail keywords are longer, more specific phrases, typically three or more words. Think “easy vegan weeknight dinner recipes” instead of just “vegan recipes.” Because they’re specific, they usually have lower search volume but also less competition and much clearer intent.

These niche queries are perfect for sparking targeted, creative content ideas. They often reflect conversational language used in voice search, which is increasingly common.  

Long-tail keywords account for 70% of all search traffic, and 10 to 15 words get 1.76 times more clicks than single-word queries, indicating users find specific queries yield more relevant results.

 

When you research a primary keyword (also called a focus keyword), tools and Google itself will show you related terms and topics. Google’s “Related Searches” (or “People Also Search For”) section shows what users search for next.

Exploring these related areas helps you understand the broader context around your topic and identify adjacent themes your audience cares about. This allows you to create a richer, more comprehensive (and creative!) exploration of a subject, rather than just a single, narrow piece.  

Researching “how to start a podcast” may reveal related searches like “podcast equipment for beginners,” “podcast hosting platforms,” “how to monetize a podcast,” and “podcast interview techniques.” Each of these could become a separate creative content piece supporting the main topic.

Search semantic and LSI keywords

Modern search engines like Google don’t just match keywords; they understand meaning and context, which is called semantic search. They recognize synonyms, related concepts, and the relationships between words. Latent Semantic Indexing (LSI) keywords are terms conceptually linked to your main topic.

Using these related terms helps Google grasp the full meaning of your content and allows you to write more naturally and creatively without awkwardly repeating your main keyword.  

Because Google understands semantics, using varied language and explaining concepts in different ways actually helps your SEO by providing richer contextual clues. This directly rewards creative expression in writing.  

Go beyond simple keywords and identify the main entities (people, places, organizations, concepts) associated with your topic.

Also, actively look for synonyms and related phrases by using SEO tools, analyzing top-ranking content, or simply brainstorming related ideas. Weaving these terms and entities naturally into your writing adds semantic depth and demonstrates comprehensive understanding.  

For example, if your content is about “sustainable travel,” related terms may include “eco-tourism,” “carbon offsetting,” “responsible travel,” “low-impact accommodation.” Related entities could be “Greta Thunberg,” “Costa Rica” (as a destination known for eco-tourism), “WWF,” or specific eco-lodges.

Organize keywords into topic clusters

A powerful way to structure your content strategy is using topic clusters. This involves choosing a broad “pillar” topic and creating a comprehensive central page about it. Then, you create multiple “cluster” pages that cover specific subtopics related to the pillar in more detail.

All these pages are linked together internally. Grouping your researched keywords into these clusters helps you plan content systematically.  

Topic clusters provide a framework that supports creativity. The pillar page establishes the foundation, while the cluster pages allow you to explore specific angles using diverse creative formats (videos, infographics, deep-dive articles, case studies). This structure also signals topical authority to Google, boosting your credibility and rankings.  

Use clusters to guide creative content planning

Once you’ve grouped your keywords into clusters, use this structure as a roadmap. Plan out your pillar content and the supporting cluster content.

Decide which creative formats best suit each subtopic based on its specific keywords and user intent. This ensures you cover the subject comprehensively while keeping your content organized and interconnected. Use keyword clustering tools (which group keywords based on semantic meaning or shared SERP results) to help automate this grouping process.  

Building content around topics where your website demonstrates expertise and trustworthiness (Topic Authority) can significantly improve your search rankings. Topic clusters are key to building and showing your authority.  

Okay, you’ve got your intent figured out and a list of keywords that actually spark some creative ideas. How do you weave those keywords into your writing and still sound human?

Smart, Natural Keyword Placement

The goal here is simple: integrate keywords seamlessly so they support the reader’s journey, not interrupt it. Forget about “keyword density” percentages and focus on natural language. Keyword stuffing (jamming keywords in unnaturally) creates a terrible reading experience and can get your site penalized by search engines.  

Instead, focus on placing your keywords strategically in key areas where they have the most impact for both readers and search engines, always prioritizing clarity and flow.

Include keywords in your title tag

Your page’s title tag (the clickable headline shown in search results) is prime real estate. It’s a strong signal to search engines about your page’s topic and heavily influences whether users click.

Try to place your primary keyword near the beginning of the title tag, but only if it sounds natural and accurately reflects the content. Keep it concise (under 60 characters is a good guideline) and compelling.  

Google often rewrites title tags if they’re too long, stuffed with keywords, or don’t seem to match the content’s intent well. A clear, relevant title tag that includes the keyword naturally has a better chance of being displayed as you intended.  

Weave keywords into headings and subheadings

Headings (H1, H2, H3, etc.) break up your text and create a clear structure, making it easier for readers to scan and understand the content. They also help search engines understand the hierarchy and main points of your page.

Use your primary keyword in your main title (H1) using a conversational tone. Incorporate variations or related keywords into your subheadings (H2s, H3s) where they fit logically and describe the section’s content accurately.  

Good heading structure directly improves UX by making content readable and scannable. When users can quickly find the information they need, they’re more likely to stay engaged – a positive signal for SEO.  

Place keywords early in your introduction

Include your primary keyword somewhere in the first paragraph, or at least within the first 100 to 150 words of your content. This immediately confirms the topic for your audience and search engines, which shows its relevance right from the start.  

For example, if your article targets “mindfulness techniques for stress,” your introduction could start with: “Feeling overwhelmed? Discover simple mindfulness techniques for stress reduction that you can practice anywhere…” 

Integrate keywords naturally within the body content

Sprinkle your primary keyword, along with synonyms and related terms (semantic keywords), throughout the main body of your text. Don’t obsess over frequency or density; focus on whether the language sounds natural and makes sense in context. If a sentence sounds awkward with the keyword, rephrase it or use a variation.  

Use keywords in URLs

Your page’s web address (URL) is another place to include your primary keyword, if possible. Keep URLs short, descriptive, and use hyphens (-) to separate words (yourwebsite.com/seo-friendly-creative-content).

A clear URL helps users and search engines understand the page topic at a glance. Pages with the primary keyword in the URL tend to have a 45% higher click-through rate from search results.  

Optimize meta descriptions with keywords

Source: Semrush

The meta description is the short snippet of text that appears under your title tag in search results.

For this article, a meta description could be: “Learn proven techniques to create SEO-friendly content while maintaining your creative voice. Boost rankings without boring readers.”

While it’s not a direct ranking factor, it heavily influences whether someone clicks on your link. Write a compelling description (around 155 characters or less) that accurately summarizes the page and includes your primary keyword naturally. Think of it as ad copy for your content.  

Add keywords to image file names and alt text

Source: Ahrefs

Don’t forget to optimize your visuals. Webpages with 7 or more images get 116% more organic traffic.

The digital health platform ZOE saw significant organic growth (754% in 6 months) partly by optimizing their images with descriptive alt text and filenames, earning them over 72,000 image snippets in search results.

Search engines can’t “see” images like humans do, so you need to provide context:

  1. Use descriptive file names that include keywords like “creative-seo-writing-tips.png” instead of generic names like “IMG_001.jpg.”
  2. Write descriptive alt text for each image, incorporating keywords naturally where relevant. Alt text helps search engines understand the image and is crucial for accessibility (screen readers use it).  

To make this clearer, let’s look at how forced keyword use compares to natural integration.

Natural vs. Forced Keyword Integration

KeywordForced/Awkward UsageNatural/Smooth Usage
Best vacuum cleaner“Looking for the best vacuum cleaner? Our best vacuum cleaner is the best vacuum cleaner for pet hair. Buy the best vacuum cleaner today!”“Choosing the best vacuum cleaner depends on your home. Do you need powerful suction for pet hair, or a lightweight model for stairs? Let’s explore top-rated options.”
Cloud computing solutions“We offer cloud computing solutions. Our cloud computing solutions provide scalable cloud computing solutions for your business.”“Explore our enterprise cloud features for scalable performance. These cloud-based services adapt as your business grows, offering flexible computing solutions.”
SEO writing tips“Get SEO writing tips here. These SEO writing tips improve SEO writing. Use our SEO writing tips for better SEO writing.”“Need effective SEO writing tips? This guide covers keyword integration, readability, and how to craft content that ranks well and engages readers.”

See the difference? Natural integration flows better and focuses on providing value, while forced usage sounds repetitive and spammy.

If using the exact keyword phrase sounds unnatural, you can also use synonyms and related terms. Using variations like “content optimization techniques,” “writing for search engines,” or “creative SEO strategies” instead of just “SEO-friendly creative content” keeps your language fresh and provides broader semantic signals to Google.  

Keyword placement is important, but it’s only part of the puzzle. How you structure and format the entire piece plays a huge role in keeping both readers and search engine bots happy.

Good Structure and Formatting for Bots and People

Think about the last time you landed on a webpage that was just a giant wall of text. Did you read it, or did you go elsewhere for the info?

How your content looks and flows—content design—is just as important as what it says. Good structure and formatting make your content easy to read and digest for humans, which improves UX.  

Luckily, the formatting elements that make content user-friendly also help search engine crawlers understand your content’s structure, hierarchy, and key points. It’s a win-win!  

Use clear headings and subheadings

Source: SEOwind

We already talked about headings in the context of keyword placement, but their primary role is structure. Use a clear heading hierarchy:

  • H1: Your main title (only one per page).  
  • H2s: Major sections of your article.
  • H3s (up to H6 if needed): Sub-points within those sections, which
    • breaks up your content into digestible chunks,
    • allows readers to scan for relevant information quickly, and
    • tells search engines how your content is organized.  

Well-structured content using headings logically improves readability scores and helps search engines parse the information effectively. Ensure your headings accurately describe the content that follows.

 

Write short paragraphs and sentences

Keep your paragraphs focused and brief, with no more than 4 sentences or lines each.

Shorter paragraphs are less intimidating and much easier to read, especially on mobile screens. Similarly, vary your sentence length but lean towards shorter, clearer sentences (averaging under 20 to 25 words is a good target).  

Many readability formulas, like the Flesch-Kincaid Grade Level, penalize long sentences and paragraphs. Aim for a 7th-grade reading level or below to make your content accessible to a wider audience.

86% of users favor readable websites. Readability tools can help you measure the reading level.  

Use bullet points and numbered lists

Whenever you’re listing items, steps, or key takeaways, use bullet points or numbered lists. Lists break up the visual monotony of paragraphs, make information highly scannable, and help readers digest complex information quickly.  

Google frequently uses content formatted as lists (both bulleted and numbered) to generate Featured Snippets at the top of search results. Structuring key information in lists is a creative way to potentially capture this valuable SERP real estate.

Employ bold and italic text strategically

Use bold text or italics sparingly to emphasize key terms, definitions, or important phrases within your paragraphs. This helps guide the reader’s eye and makes the content easier to scan for crucial information. Don’t overdo it though, or the formatting loses its impact and makes the content harder to read.  

It helps to create your own internal style guide for governance. For instance, you may want to bold takeaway sentences or put important terms in italics the first time you define them.

Beyond these specific elements, ensure your content flows logically from one section to the next. Start with an introduction that sets the stage, develop your main points with clear transitions, and end with a conclusion that summarizes the key message.  

Visuals also play a critical role in structure and engagement.

Incorporate relevant images and infographics

Linkable assets like images, charts, screenshots, and infographics break up text, illustrate concepts, add visual appeal, and make complex information much easier to understand. Content with unique visual elements like diagrams and charts attract higher engagement than text-only content.

Ensure your visuals are high-quality, directly relevant to the surrounding text, and properly optimized with descriptive file names and alt text. Compressing images is also vital for page speed.  

Websites with visual content get 94% more views and traffic than text-only pages.  

Embed videos where appropriate

Videos are incredibly engaging and can significantly increase the amount of time visitors spend on your page.

Including video content on a page can increase organic search traffic by as much as 157%, and often leads to higher click-through rates compared to plain text results.  

If it’s better to explain a concept visually so that your audience will understand it more easily, embed a relevant video. Make sure to optimize the video’s title and description as well.

Ensure your site is mobile-friendly

Source: Styled Stock Society

With over half of web traffic coming from smartphones and tablets, your content must look good and be easy to navigate on smaller screens. This means using a mobile-responsive design, ensuring text is readable without zooming in, and checking that buttons and links are easy to access on different devices.

Google uses mobile-first indexing, meaning it primarily looks at the mobile version of your site for ranking purposes. A poor mobile experience leads to high bounce rates and hurts your SEO.  

Structure and formatting lay the groundwork for a positive UX, but to get the most impact, the words you choose need to resonate with your audience. So let’s talk about how to keep your unique writing voice alive (and creative) while still hitting those important SEO marks.

Writing Techniques That Boost SEO Without Killing Your Voice

This is where the magic happens—blending the art of writing with the science of SEO.

Think of SEO principles not as rigid rules that suffocate creativity, but as guidelines that help your brilliant writing get discovered. The key is to prioritize your reader and write naturally, then layer in optimization techniques thoughtfully.

Start with a compelling introduction

Your introduction is your first impression – make it count! Grab the reader’s attention immediately with a strong hook (use a relatable question, surprising statistic, or brief story).

Clearly introduce the topic or problem your content addresses and briefly state what the reader will gain by sticking around. Instead of a dry opening like, “This post will discuss creative SEO,” try something more engaging: “Tired of choosing between writing content you love and content that ranks? What if you could do both? This guide explores practical ways to inject your creative spark into SEO writing.”

Don’t forget to naturally weave your primary keyword into this opening paragraph to signal relevance right away.  

Write naturally and authentically

Source: Styled Stock Society

Above all, write for the humans who will be reading your content. Use language that feels natural to you and resonates with your target audience.  

Readers (and increasingly, algorithms) can often detect content that feels forced, overly optimized, or purely AI-generated without a human touch. So don’t try to force keywords or sentence structures that feel awkward or unlike you.

Let your unique perspective and personality shine through. Your unique, genuine voice and experience are the differentiators in a crowded market, and that authenticity builds trust and connection, which aligns perfectly with Google’s emphasis on E-E-A-T.

Write in a conversational tone

Imagine you’re explaining your topic to a friend. Writing in a conversational tone – using “you,” asking questions, incorporating contractions (like “you’re” or “it’s”), and keeping the language approachable makes your content feel more personal and easier to read. This style naturally aligns with how people search using voice assistants, and helps search engines understand the context through natural language processing (NLP).  

Conversational writing often naturally includes the long-tail keywords and question-based phrases that are vital for modern SEO, especially voice search. Plus, it enhances UX, a known ranking factor.  

Use active voice for clarity and impact

Whenever possible, use active voice (“The writer crafted the sentence”) rather than passive voice (“The sentence was crafted by the writer”). Active voice is more direct, concise, energetic, and easier to understand. It makes your writing feel more confident and engaging.  

Readability tools flag passive voice. Using passive voice is fine on occasion, but aim to keep passive voice under 10% as suggested by Yoast) to improve clarity, readability and flow.  

Incorporate storytelling to engage and rank

Humans are wired for stories. Weaving narratives, personal anecdotes, relatable examples, or compelling case studies into your content makes it far more engaging and memorable.

Stories capture attention, evoke emotion, and can dramatically increase the time readers spend on your page (dwell time), and reduce how often they bounce away immediately. These improved engagement metrics send positive signals to search engines, indirectly boosting your SEO.  

A 2025 Digidop study suggested practical elements may outperform storytelling for immediate utility, storytelling excels at driving engagement metrics like time on page. The most effective content balances providing practical value quickly with engaging narrative elements.  

Offer unique insights and value

What makes your content stand out? Go beyond rehashing information found elsewhere:

  • Offer your unique perspective
  • Share original data or research
  • Provide expert tips based on your experience
  • Tell stories that illustrate your points in a fresh way

Doing so provides E-E-A-T, makes your content more valuable to readers, and increases the likelihood it will be shared and linked to. Original research and content showcasing deep expertise are highly effective and can generate 40% more engagement.  

Maintaining your creative voice while optimizing for SEO is achievable with these techniques. And thankfully, you don’t have to manage every single detail manually. There are some fantastic tools available to help streamline the process.

Tools That Support Both SEO and Creative Writing

Leveraging the right tools can make creating SEO-friendly creative content much smoother and more efficient. These tools can handle some of the more technical aspects of SEO, freeing up your mental energy to focus on the creative side – crafting compelling narratives, developing unique angles, and polishing your prose.

Keyword research tools

Keyword research tools like Semrush, Ahrefs, Moz Keyword Explorer, Google Keyword Planner, and Keywords Everywhere are essential for the audience insight phase. They help you:  

  • Find relevant keywords your audience is searching for.
  • Analyze search volume (how many people search) and keyword difficulty (how hard it is to rank).
  • Understand search intent (many tools now offer intent labels).  
  • Discover related terms, questions, and topic ideas.

Some tools like Keyword Insights or Surfer SEO even help group keywords into topic clusters.  

You could use Semrush’s Keyword Magic Tool to find primary keywords for your topic, or its Topic Research tool to identify content gaps by analyzing competitors.  

Content optimization tools

Once you have your topic and keywords, use tools like Surfer SEO, Clearscope or MarketMuse to help optimize your content for ranking. They typically work by analyzing the current top-ranking pages for your primary keyword and providing data-driven recommendations on the:  

  • Ideal content length
  • Keywords and related terms (NLP terms) to include
  • Content structure (the number of headings, paragraphs, images)
  • Topics to cover to ensure comprehensiveness
  • Readability scores

These are powerful tools, but be careful to only rely on these tools for guidance, not instructions. Over-optimizing based solely on tool recommendations can sometimes lead to content that sounds stiff and robotic. Always use your judgment to maintain your voice and prioritize the experience of your audience.  

AI writing assistants

AI tools like ChatGPT, Jasper, Claude, Perplexity, Gemini, and Copy.ai can be incredibly helpful assistants in the creative process to:  

AI tools designed specifically for SEO (like Writesonic or SEO.AI) can often integrate keyword research and optimization suggestions directly into the writing workflow.

Use AI tools to enhance human creativity, not replace it. Studies show that AI-assisted content (human oversight and input) performs significantly better than purely AI-generated content. Although 86% of SEOs use AI, most top-ranking content still has little AI involvement.  

Readability checkers

Readability tools like Hemingway App, Grammarly and Readable analyze your writing and provide feedback on its clarity and simplicity. They typically check:  

  • Sentence length and complexity
  • Paragraph length
  • Use of passive voice
  • Complex or jargon-filled words

Overall readability score (often using metrics like Flesch Reading Ease or Flesch-Kincaid Grade Level). Using these tools helps ensure your creative writing is still accessible and easy for your target audience (and search engines) to understand, helping you hit that target 8th-grade reading level. Grammarly also offers tone detection to help maintain consistency. 

I love the Hemingway App. When you paste your text there, it highlights sentences that are too long or complex, prompting you to simplify them for better readability and flow.  

SEO plugins

If you use a content management system like WordPress, SEO plugins are invaluable. They provide real-time feedback directly within your writing interface on:  

  • Keyword usage and placement
  • Title tag and meta description optimization
  • Readability
  • Internal linking
  • Other on-page SEO factors. These plugins make it easier to check the essential SEO boxes as you write and edit

SEO plugins to try include Yoast SEO, Rank Math, and AIOSEO (All in One SEO). Yoast SEO includes specific checks for readability based on metrics like Flesch Reading Ease, sentence length, paragraph length, passive voice, and transition words.

When choosing tools, consider your budget, technical comfort level, and specific needs. Many offer free versions or trials, so you can experiment to find the ones that best complement your creative workflow.

Strike the Right Chord with SEO and Creativity

Finding the sweet spot between SEO requirements and your creative expression will help make your voice heard in the crowded online world. Don’t let perceived constraints of SEO dim your creative spark.

Embrace these techniques, leverage helpful tools, and start crafting content that resonates deeply with the people you want to reach, and watch your content climb search rankings. When you focus on creating high-quality, engaging, and helpful content that reflects your unique perspective, your content will naturally align with the core principles of good SEO.  And your audience and the search engines will thank you for it.  


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Website User Experience Tips for Solopreneurs to Boost Engagement and Conversions

Website User Experience Tips for Solopreneurs to Boost Engagement and Conversions

career UX

Did you know that 88% of online customers won’t return to a website after a poor user experience?

As a solopreneur, your website is often your primary storefront, marketing engine, and customer service hub all rolled into one, working for you 24/7. But is it working effectively?

In the crowded online space, simply having a website isn’t enough. You need a site that visitors not can only find easily, but also enjoy using. That’s where user experience (UX) comes in, to keep visitors engaged and convert them into loyal customers.

This article will walk you through essential website user experience tips specifically tailored for solopreneurs. We’ll talk about psychological triggers that influence visitor behavior, and cover practical strategies to improve your site’s performance, navigation, design, calls-to-action, trust signals, and checkout process. By implementing these tips, you can create a better customer experience, boost customer engagement, and drive more website conversions.

Contents

Why Website UX Matters

Infographic with statistics mentioned in ROI section

What is user experience and how does it apply to a website?

Good UX and content design means making your website easy, intuitive, and pleasant for people to interact with. For a one-person business, optimizing UX isn’t just a nice-to-have; it’s a critical factor for success. It directly impacts how visitors perceive your brand, whether they stick around to learn more, and ultimately, whether they become customers.

Smooth, intuitive UX guides visitors naturally towards your desired actions, whether that’s signing up for a newsletter, filling out a contact form, or making a purchase. Conversely, a clunky, confusing, or slow website frustrates users and sends them clicking away – often straight to a competitor. Good UX and content design removes friction from the user journey, making it easier for visitors to convert (take action).

Why should you, as a busy solopreneur, dedicate precious time and potentially resources to improving your website’s user experience? The answer lies in the direct impact UX has on your bottom line.

Cost-benefit analysis of UX improvements vs. other marketing investments

As a solopreneur, every dollar counts. You might wonder if investing in UX will give you a better return on investment (ROI) than spending more on ads or other marketing channels.

Research consistently shows that the answer is a resounding Yes:

While specific numbers vary from study to study, a better user experience equals more conversions.

Often, UX improvements involve optimizing what you already have, potentially offering a higher ROI than constantly chasing new traffic through paid channels. Various studies from Forrester, Nielsen Norman Group and others suggest every $1 invested in UX can yield a return between $2 and $100.

Driving traffic to a poorly designed website is like pouring water into a leaky bucket. You might get initial visitors, but they won’t convert, and your marketing budget is wasted. Improving your website’s UX and content design is like fixing the leaks to ensure the traffic you get has a much higher chance of converting. This makes your existing marketing efforts more effective and provides a firm foundation for your business to grow. Unlike social media platforms, your website is an owned channel that no one can take away.

Improved UX reduces bounce rates and increases average session duration

Black woman working at her desk
Credit: Styled Stock Society

Have you ever visited a website, felt lost, and immediately left? That’s a bounce.

Your bounce rate measures the percentage of visitors who land on your site and leave without interacting further. A high bounce rate often signals UX problems – perhaps the site loaded too slowly, the navigation was confusing, or the content wasn’t what they were looking for.

Average session duration tells you how long visitors typically stay on your site.

Good UX and content design elements like clear navigation, fast loading times, and engaging content make visitors want to stick around longer and learn more about what you offer. Improving UX elements directly addresses the reasons people leave quickly.

Let’s go deeper into these elements, starting with the speed that your website loads.

Speed Up Your Website Loading Time

Your site’s loading speed directly affects user satisfaction, engagement, and conversions.

Pie chart explaining what the section covers

3 to 5 seconds determines whether visitors stay or leave

If your site takes too long to load, potential customers will simply leave before they even see what you offer. 40% of website visitors, and more than half of mobile users will abandon websites that take more than 3 seconds to load.

Google research indicates that as a webpage load time goes from 1 second to 3 seconds, the probability of a visitor bouncing increases by 32%. If it goes to 5 seconds, the probability increases by 90%.

Websites loading within 2 seconds typically have an average bounce rate of 9%, while those taking 5 seconds see bounce rates jump to 38% (Pingdom, 2021).

Aim for a loading time under 3 seconds to keep site visitors engaged.

Optimize images for faster load times

One of the biggest culprits of slow websites are large, unoptimized images. To improve your website speed, first consider the size of the images you use, and then:

  • Resize images: Don’t upload images straight from your camera or stock photo site. Resize them to the actual dimensions needed on your webpage before uploading. A banner image may only need to be 1920 pixels wide, not 5000.
  • Compress images: Tools like ImageOptim and TinyJPG reduce file size without sacrificing quality.
  • Pick the right file format: Use for JPEGs for photos, PNGs for graphics with transparency, and SVG for graphics and icons.

Also consider using newer image formats like WebP, which often provide better compression than JPEG or PNG. Many WordPress plugins can automatically convert your images to WebP for supported browsers.

WordPress plugins to improve speed

Credit: WPExplorer

If your website runs on WordPress, you have several plugins to choose from that can significantly improve website performance (not sponsored):

  • Caching plugins like WP Rocket, LiteSpeed Cache (which I use), and W3 Total Cache store static versions of your pages. This means they don’t have to be generated from scratch for every visitor, speeding up your site’s load time.
  • Image Optimization plugins like Smush, ShortPixel, and Imagify can automatically compress and resize images upon upload and even convert them to formats like WebP.
  • Asset Optimization plugins like Asset CleanUp and Perfmatters let you disable unnecessary scripts (CSS and JavaScript) from loading on specific pages where they aren’t needed, reducing bloat.

Installing plugins on WordPress is pretty straightforward, but if you need help, I recommend going to WPBeginner for easy tutorials (not sponsored).

Tools to test your website speed and benchmark improvements

You can’t improve what you don’t measure. Regularly test your page speed using online tools like these (not sponsored):

  • Google PageSpeed Insights: Provides scores for mobile and desktop, highlighting specific issues and opportunities for improvement. Focus on metrics like Largest Contentful Paint (LCP), Interaction to Next Paint, INP, and Cumulative Layout Shift (CLS), known as Core Web Vitals.
  • GTmetrix: Offers detailed performance reports, waterfall charts showing load order, and allows testing from different locations.
  • Pingdom Website Speed Test: Displays performance grades, page size, load time, and request counts.

Use these tools before making changes to get a baseline. Then afterward, make the changes described in this section to see the impact of your optimizations.

Once you’ve got your site loading quickly, visitors need to be able to find their way around easily, which brings us to navigation.

Create Clear, Intuitive Navigation

Diagram of two roads where one is clear and green while the other is red and confusing

Your website’s navigation is like a map. If the map is confusing, torn, or leads to dead ends, you’ll get lost and frustrated.

Clear, intuitive navigation design is like a map that guides visitors smoothly through your site to help them find the information they need. Users shouldn’t have to guess where to find something.

The psychology behind effective website navigation structures

Our brains naturally prefer order, hierarchy, and simplicity. If site visitors struggle to find key pages (Services, Contact etc.), they’ll bounce.

Good navigation respects user psychology by reducing the mental effort required to use your site (cognitive load). A principle in psychology of design called Hick’s Law states that the time it takes to make a decision increases with the number and complexity of choices. Keeping your main navigation menu concise with 5 to 7 main items makes it easier for users to process and choose.

Group related pages logically under clear, predictable headings (“Services,” “About,” “Blog,” “Contact”). Keep your main navigation the same across all pages for consistency.

Conduct a navigation audit

Diagram of how to do a heatmap analysis

Not sure if your navigation is effective? Audit your site using heatmaps from tools like Hotjar to identify where your site visitors click most often (not sponsored). Check for broken links, cluttered menus, or buried pages that could frustrate users.

Perform a simple audit with these steps:

  1. List the main tasks: What are the main things you want users to do on your site (learn about services, find pricing, contact you, read blog posts)? These should be your menu labels.
  2. Do a user test: Put yourself in your user’s shoes. Ask a friend who is unfamiliar with your site to complete these tasks using only the navigation. Was it easy? Were there confusing labels? Did you hit a dead end because something was missing or unclear?
  3. Check analytics: Use website analytics (like Google Analytics 4 or Navigation Summary reports) to see how visitors actually move through your site. Are they dropping off at certain points? Are they using the search bar excessively because they can’t find things via the menu?
  4. Run a simple card sort: Write down the main pages/topics of your site on cards (physical or virtual). Ask a few people (ideally from your target audience) to group these cards in a way that makes sense to them. This can reveal intuitive groupings you may not have considered.

Mobile navigation considerations for solopreneurs

With more than half of web traffic coming from mobile devices, mobile responsiveness and navigation are a must.

A mobile responsive website means that its design and layout automatically adjusts to the screen of the device in use.

Common mobile navigation patterns include:

  • Hamburger menu: This three-line icon is widely used to tuck the menu away, saving space. Ensure the menu, once opened, is easy to scan and tap.
  • Bottom navigation bar: For apps or sites with a few core actions, a persistent nav bar at the bottom of the page can provide quick access to key areas.
  • Thumb-friendly design: Place key navigation elements within easy reach of a user’s thumb. Test your site on mobile devices of different sizes.
  • Clear labels: Keep menu item labels concise and clear on smaller screens to save space.

Take a mobile-first design approach, where you design for mobile constraints on a very small device first and then adapt for larger screens. Ensure menus, dropdowns, and buttons function smoothly on smaller screens, and are still easy to read. Using a single-column layout helps too.

A mobile-first design leads to an accessible, cleaner, and more focused navigation overall, and more satisfied users.

Set breadcrumbs and secondary navigation elements

Example of breadcrumbs on WPBeginner.com
Credit: WPBeginner

Breadcrumbs are navigational aids that show users their current location within the site structure. They typically appear horizontally near the top of a page (Home > Services > Web Design). Not only do they enhance usability, but they can improve SEO rankings, as search engines value clear site structure.

Breadcrumbs help users orient themselves and easily navigate back to higher-level pages. Studies by Nielsen Norman Group show users can complete tasks faster when websites offer breadcrumbs, especially on deep, complex sites.

Secondary navigation might include links in the footer (for privacy policies and terms of service) or sidebar navigation for related content within a specific section (like blog categories). Use secondary navigation judiciously to avoid cluttering the main navigation.

A/B testing strategies for navigation improvements

Credit: Invesp

A/B testing (also known as split testing) is a way to evaluate two versions of the same thing.

Once you have some hunches about how to improve your site navigation, use A/B testing to validate them. You could test:

  • Menu labels: Does “Our Work” perform better than “Portfolio”?
  • Item order: Does placing “Contact” last in the menu improve conversions?
  • Number of items: Does a slightly shorter or longer menu affect user flow?
  • Mobile menu style: Does a bottom bar outperform a hamburger menu for your specific goals?

If you want to do an analysis of user habits, use a heatmap to see where users click most on a website.

Start with small, focused tests, and experiment with menu styles, positioning (top vs. sidebar), and category labels. Tools like Optimizely, VWO, and HubSpot allow you to show different navigation versions to different segments of your target audience and measure which performs better against your goals, such as a lower bounce rate or higher goal completions. (This content is not sponsored by these tools.)

Now let’s move on to web design and content.

Design for Visual Hierarchy and Scannable Content

People don’t read websites; they scan them. Your website design needs to establish a clear visual hierarchy to make content easy to scan and digest.

Structure content for F-pattern and Z-pattern reading patterns

Diagram showing how to track eye movements in an F- or Z-pattern

Users typically scan in an F-pattern for text-heavy pages and a Z-pattern for layouts with visuals. Research by Nielsen Norman Group identified two common web reading patterns:

  • F-Pattern: Users often scan in a pattern that resembles the letter “F.” They read horizontally across the top, then scan down the left side, occasionally reading horizontally again on interesting headings or lines. This means placing key information (headings, subheadings, initial sentences) at the top and left is crucial.
  • Z-Pattern: For less text-heavy pages or simpler layouts, users might scan in a “Z” shape, where they look across the top, diagonally down and left, then across the bottom. Use this pattern for landing pages by placing key elements like your logo (top-left), main heading, key visuals/points (along the diagonal), and a call-to-action (bottom-right).

Structure your page layout knowing users will likely scan. Place key elements like headings, subheadings, and bullet points and CTAs to catch their eye along these paths.

Direct their attention with proper contrast, size and color

Visual hierarchy uses design principles to signal importance without explicitly stating it. Key techniques include:

  • Size: Make headings significantly larger than body text. Make important buttons larger than secondary links.
  • Color: Color psychology suggests certain colors evoke specific emotions or actions (in the U.S., blue conveys trust, while red can evoke urgency), but context and contrast are often more important than the specific hue. Use contrasting colors to make key elements (like CTAs) stand out. Ensure sufficient color contrast between text and background for accessibility.
  • Contrast: Contrast draws attention. For example, bold headings and bright CTA buttons stand out against neutral backgrounds. High contrast (dark text on a light background) improves readability and accessibility. Use contrast strategically to draw attention to focal points.
  • Placement: Users perceive elements placed higher on the page or in prominent positions (like the top or center) as more important than others.

Make scannable content with subheadings, bullet points, and short paragraphs

Credit: Microsoft Style Guide

No one wants to read a wall of text. Here’s some ways to create scannable content:

  • Font size: Use a text font size where users don’t have to squint to read. Any font size under 14 points will compromise readability.
  • Short paragraphs: Aim for paragraphs of 1 to 4 sentences, left-aligned. This creates more white space and makes the text less daunting to read. I love using Hemingway Editor to simplify complex sentences and check the reading level of my writing (not sponsored).
  • Meaningful subheadings: Use clear, descriptive headings with the proper heading tag (H2, H3, etc.) to outline the content structure and allow users to jump to sections of interest.
  • Bulleted and numbered lists: Ideal for listing features, benefits, steps, or key takeaways.
  • Bold or italic text: Use formatting to highlight key terms or phrases within paragraphs, but don’t overdo it.

Eye-tracking studies show that concise, scannable text formats can improve usability by 47% (Nielsen Norman Group). These techniques improve readability and help users quickly grasp the main points, respecting their time and scanning habits for all forms of online reading, not just websites.

Effective use of white space to improve readability

Source: ux360.design

White space enhances focus and reduces cognitive load, making your site easier to read. Avoid cramming too much copy into any section of the page by adding white space around elements on your page.

White space helps to:

  • Reduce onscreen clutter: Makes the page feel calmer and less overwhelming to read through.
  • Improve focus: Helps draw the user’s eye to important elements by separating them from surrounding content.
  • Helps understanding: Studies show that good use of white space between paragraphs and in margins increases reading comprehension.


Don’t be afraid to let your content breathe.

Balance text and visuals for maximum engagement

While text conveys detailed information, visuals (images, icons, videos) capture attention, illustrate points, break up text, and evoke emotion.

Images and infographics can complement written content, but too many visuals can overwhelm visitors. To keep things balanced:

  • Include relevant images: Ensure images support the content and aren’t just decorative filler. High-quality, authentic photos work better than generic stock photos to establish trust with your brand.
  • Use icons: Icons can quickly convey concepts and add visual interest to lists or features.
  • Consider using video: Short explainer videos or testimonials can be highly engaging.
  • Maintain consistency: Visual elements should align with your brand identity and the overall design consistency of the site.

Well-structured, scannable content naturally leads the user toward the next step: taking action.

Craft Compelling Calls-to-Action

Credit: Shopify

A call-to-action (CTA) is an instruction designed to get your site visitor to do something, like signing up for your emails, buying your product, or booking a consultation.

Effective CTAs are crucial for lead generation, driving sales, and moving potential customers through your sales funnel (also called a conversion funnel). A weak or unclear CTA means missed opportunities.

CTAs: What makes a person click?

Black woman sitting on desk and looking at her phone

The most effective CTAs tap into basic user psychology to encourage your target audience to act on something. Wording like “Get Started” or “Claim Your Free Trial” emphasizes simplicity and value.

Create CTAs that convert with these characteristics:

  • Clarity: Users need to know exactly what will happen when they engage with a click or tap. Be specific and use action-oriented language. Use strong action verbs (“Get,” “Download,” “Subscribe,” “Book,” “Shop”). Instead of “Submit,” try “Send My Message” or “Get Started.”
  • Concise: Keep CTAs short, with no more than 3 words per button.
  • Benefit-Oriented: Clearly state the benefit or outcome (“Get Your Free Quote,” “Download the Ebook,” “Book a Consultation,” or “Start Saving Today” vs. “Submit”). The text should clearly communicate what the user will get when they engage.
  • Low perceived risk: Assure users (“No credit card required,” “Cancel anytime,” or “Learn more”).
  • Visual prominence: Design the CTA to stand out.
  • Sense of urgency: Mention limited availability or time-sensitive discounts. Phrases like “Limited Time Offer” or “Shop Now Before It’s Gone” can encourage immediate action, but can backfire if they’re overused or seem inauthentic. Use these phrases sparingly.
  • Address objections: Add small text near the CTA to preempt concerns and remove hesitation, like “No credit card required,” “Cancel anytime,” “Free 15-minute call,” or “Secure checkout.” , You can also use social proof (“Join 1,000+ happy customers”). This builds trust right at the decision point.

Best practices for CTA position and color

Where and how your CTA appears matters:

  • Position: Place CTAs in context, where user motivation is likely high, and visible without excessive scrolling:
    • Above the fold on landing pages
    • After compelling benefit descriptions
    • At the end of blog posts.
  • Color: Use a brand color that contrasts strongly with the background and surrounding elements, make the button pop.

    A/B testing different colors is often worthwhile. HubSpot found that red buttons outperformed green buttons by 21% in one test, but emphasized that context is key.

When to use primary vs. secondary CTAs on a single page

Not every visitor is ready to buy during their first visit to your site. Offering options caters to different stages of the customer journey:

  • Primary CTA: Your main desired action (“Buy Now,” “Request a Demo”). This should be the most visually prominent CTA on the page.
  • Secondary CTA: Sometimes, asking for a small, low-risk action first (a micro-commitment) is the right choice (“Learn More,” “Download Free Guide,” “Add to Wishlist”). These secondary CTAs hould be less prominent (an outline style button or text link) so they don’t compete visually with the primary CTA. Examples include:
    • Signing up for a free newsletter.
    • Downloading a valuable free resource (checklist, template).
    • Following you on social media.

Successfully completing these small interactions builds familiarity and a degree of trust, making visitors more receptive to your primary CTAs later in their user journey.

Take a look at these examples from DesignCourse (before and after):

Note that both buttons are styled the same.

These buttons are styled differently, with inverse colors indicating that “Lose Fat” is the primary CTA.

Including both primary and secondary CTAs provides a path forward for more users, potentially capturing leads you might otherwise lose. However, don’t put too many CTAs on any webpage except a landing page. Emails with a single CTA increase clicks by 371% and sales by 1,617%!

Examples of high-converting CTAs for solopreneur websites

Tailor your CTAs to your specific online business model:

  • Service providers:
    • Book Your Free Consultation
    • Get a Custom Quote
    • Download My Portfolio
    • Request Project Details
  • Coaches and consultants:
    • Schedule Your Discovery Call
    • Enroll in the Course
    • Join the Waitlist
    • Access the Free Masterclass
  • E-commerce sellers:
    • Shop Now
    • Add to Cart
    • Buy It Now
    • Explore the Collection
    • Get 10% Off Your First Order
  • Content Creators and bloggers:
    • Subscribe to My Newsletter
    • Download the Checklist
    • Read More
    • Join the Community

HubSpot has even more CTA examples. Remember to test what resonates best with your audience.

Compelling CTAs work best when users trust you, which is where social proof comes in.

Include Social Proof Elements

Credit: CreatorDB

Trust is a key factor when a visitor decides whether to become your customer. Social proof is incredibly powerful for building website credibility and encouraging conversions.

Social proof shows visitors that others already trust and value your products or services. Social proof builds confidence in your brand, because when they see that others had a good experience with your business, they feel safer becoming customers themselves.

Types of social proof most effective for solopreneur businesses

Credit: Vecteezy

You don’t need massive follower counts to leverage social proof. Effective types include:

  • Testimonials: Direct quotes from happy clients, ideally with their name and photo for authenticity. Video testimonials are even more powerful.
  • Reviews: Ratings and reviews on your site or third-party platforms (Google Reviews, Yelp, industry-specific sites).
  • Case studies: Detailed stories of how you helped a client achieve specific results.
  • Client logos: If you’ve worked with recognizable businesses (even small local ones), displaying their logos can lend authority.
  • Metricsand statistics: Mentioning the number of clients served, projects completed, or positive survey results (“95% client satisfaction rate”).
  • Media and PR mentions: Logos of publications or websites where you’ve been featured or made appearances (“As seen in…”).

Place your testimonials, reviews, and case studies strategically

A popup showing customers who bought a program from a landing page

Context matters. Don’t hide your social proof on a single “Testimonials” page. Place social proof where it directly supports the claim or action you want the user to take:

  • Homepage: Feature a few strong testimonials or client logos above the fold or near your main value proposition.
  • Service/Product pages: Place relevant testimonials or case study snippets near the description or CTA for that specific offering.
  • Landing/Checkout/Contact pages: A short quote or trust seal near a form can reassure users at the point of conversion.
  • Case study section: A dedicated area for detailed success stories.

Studies show that placing testimonials near CTAs can significantly increase conversion rates. BrightLocal’s 2023 Consumer Review Survey found that 98% of consumers read online reviews for businesses.

How to gather compelling testimonials when you’re just starting out

Getting those first few testimonials can feel challenging. Focus on quality over quantity. A few detailed, authentic testimonials are better than many generic ones. Here’s how to get testimonials:

  • Start with beta testers or early adopters: If you’re launching something new, offer a discount to early users in exchange for feedback and testimonials.
  • Ask directly: Reach out personally to clients you know are happy with your work. Make it easy for them by suggesting specific questions or offering to draft something they can approve.
    You can also offer to help someone for free in exchange for a testimonial.
  • Use feedback surveys: Include an optional field asking for permission to use positive feedback as a testimonial. Use tools like Typeform, SurveyMonkey, or Google Forms to gather feedback and request testimonial permission.
  • Leverage LinkedIn recommendations: Ask clients for recommendations on LinkedIn, which you can then quote.

Encourage reviews on Google Business Profile, Yelp, Trustpilot, or industry-specific sites. Embed widgets to display these reviews on your site.

Services like Testimonial.to, Endorsal, or Senja make it easy to request text or video testimonials and display them attractively (not sponsored).

You can also include popups on your landing page. Tools like ProveSource show real-time notifications (“Someone just purchased X,” “Jane Doe signed up for the newsletter”) to create urgency and demonstrate activity (not sponsored).

Social proof builds trust, which is especially critical when asking users for information or payment. Let’s look at how to optimize those interactions.

Optimize Your Forms and Checkout Process

Forms (contact forms, signup forms, checkout optimization) are critical points of interaction on your website. If they are confusing, long, or seem untrustworthy, users will abandon them, costing you leads and sales. Streamlining these processes will help you maximize website conversions.

Form field best practices: less is more

Diagram of form and field components

The golden rule of form design is to only ask for information that is absolutely necessary. Every additional form field increases friction and the likelihood your ideal customers will bounce.

Studies have repeatedly shown that reducing the number of form fields can increase the form completion rate. For example, replacing “First Name” and “Last Name” with “Full Name” can reduce cognitive load and reduce the friction of a person hesitant to share their full name. Imagescape found that reducing fields from 11 to 4 increased conversions by 120%, and that principle still holds.

Analyze each field: do you really need it right now? Can you gather some information later? Eliminate optional fields unless you will need them later for email segmentation.

Use progress indicators for long forms

Credit: Dribbble

Progress indicators (“Step 1 of 3,” a visual progress bar) show users where they are in the process, which can reduce uncertainty, keep them motivated as they fill out each section, and reduce overwhelm. Ensure the indicator accurately reflects the remaining effort.

  • Single-Step forms: All fields are visible on one page. Best for short forms (contact, newsletter signup) where the required information is minimal. They feel quick and straightforward.
  • Multi-Step forms: The form is broken down into several smaller sections or steps, often with progress indicators. This is the best choice for longer forms (checkout, detailed applications) as they feel less overwhelming initially. Showing users where they are in the process and how much is left can significantly improve completion rates.

Reduce friction in the checkout process

Allow users to check out as a guest, like B&H Photo and Audio

Cart abandonment is a major issue for e-commerce optimization. The Baymard Institute consistently finds high abandonment rates (70% on average across industries), often due to checkout friction. Some ways to counteract that and turn a casual visitor into a paying customer:

  • Offer guest checkout: Don’t force users to create an account or register before buying. This is a major conversion killer and often causes potential customers to bounce.
  • Be transparent about costs: Show all costs (shipping, taxes) upfront. Unexpected costs are the #1 reason for cart abandonment.
  • Provide multiple payment options: Accept major credit cards, Stripe or other fintech payment processor, and potentially digital wallets like Apple Pay and Google Pay.
  • Keep it simple: Only ask for essential shipping and billing info. Use features like address auto-complete. If the item is a digital download, a street address should not be required.
  • Ensure security: Display trust badges (SSL certificate, payment logos) clearly.

Recover visitors who abandon a cart or form

Credit: Flowium

Even with optimization, some users will abandon forms or carts. To offset this, set up recovery strategies like these:

  • Exit-intent pop-ups: The action of a user who is about to leave the page (mouse moves towards the close button), triggers a popup offering help, a discount, or a reminder to save their progress. Use these carefully to avoid annoying users.
    Studies suggest exit intent popups can recover some visitors who are about to bounce. OptiMonk’s cart abandonment popups (exit-intent popups) had the highest average conversion rate at 17.12%
  • Abandoned cart emails: For e-commerce, if you capture an email address early in the checkout, send automated emails reminding users about their cart and encouraging them to complete the purchase, maybe with a small incentive. These emails have high open and conversion rates compared to standard marketing emails.
  • Form analytics: Hotjar and Microsoft Clarity offer form analysis features showing where users drop off within a form, helping you identify problematic fields (not sponsored).

Optimizing forms is crucial, but overall trust depends on more than just smooth interactions. It’s woven into your site’s entire presentation.

Build Trust with UX and Content Design

Trust is the foundation of any successful business relationship, especially when you don’t have face-to-face interaction. As a solopreneur, building website credibility is paramount. Visitors need to feel confident that you are legitimate, professional, and reliable. This trust is built through a combination of thoughtful design and transparent, authoritative messaging content.

Design elements that convey professionalism and credibility

Your website’s visual design, also known as the user interface (UI), creates an immediate first impression. But a professional look doesn’t necessarily mean expensive or flashy, but it does mean attention to detail:

  • High-quality logo & branding: A well-designed logo and consistent brand colors/fonts across your site signal professionalism.
  • Clean layout & white space: An uncluttered design makes your site look organized and easier to navigate. Avoid overwhelming users with too much information at once.
  • High-Quality images: Use clear, relevant, and professional-looking images. Avoid blurry or outdated stock photos.
  • Readability: Choose clean, legible typography. Sans-serif fonts (like Arial, Open Sans, Lato) are generally preferred for web body text due to better screen readability and accessibility. Ensure good font size and line spacing.
  • Responsive design: A site that looks broken or is hard to use on mobile can instantly destroy your brand credibility.

How to humanize your brand as a solopreneur

Black woman smiling while reading her iPad
Credit: Styled Stock Society

People connect with people. As a solopreneur, your personality is your brand advantage (aka your “personal brand”). To show the real person behind your business:

  • Use your real name and a recent photo: Include a friendly photo and personal story on your About page to connect emotionally with visitors. This makes you more relatable and approachable.
  • Share your story: Briefly explain why you started your business and what drives you. People connect with purpose.
  • Use “I” and “You”: Write content in a conversational tone, addressing the reader directly.
  • Show your personality: Inject your voice and style into your writing and design. Let visitors get a sense of who you are.
  • Be responsive: Respond promptly and personally to inquiries. Good customer service is a differentiator among similar businesses.

Building trust isn’t about tricks; it’s about genuinely presenting yourself and your business professionally, transparently, and authentically.

Content that establishes authority in your field

Black woman holding a trophy onstage

Demonstrate your expertise and build credibility through high-quality content:

  • About page: Share your story, experience, and qualifications.
  • Detailed Service/Product Descriptions: Clearly explain the features and benefits of what you offer.
  • Blog Posts/Ebooks: Share valuable insights, tips, and knowledge related to your industry in blogs, ebooks, and newsletters. This positions you as an expert. You can repurpose excerpts as short-form content for sharing on social media.
  • Case Studies/Portfolio/Demo: Show concrete examples of your work and the results you’ve achieved for others.

Well-researched, well-written content shows you know your stuff and are serious about your business.

Clear communication about security, privacy, and policies

Users are increasingly concerned about data privacy and security. Be transparent and make this information easy to find:

  • SSL Certificate: Ensure your site uses HTTPS (the padlock icon in the browser bar). This encrypts data exchanged between the user and your site and is a basic requirement for trust.

    Google Chrome explicitly marks non-HTTPS sites as “Not Secure.”
  • Privacy Policy: Display a clear, accessible privacy policy explaining how you collect and use user data. This is often legally required (GDPR, CCPA).
  • Terms of Service (ToS): Outline the rules and guidelines for using your site or services.

Credit: Nielsen Norman Group

Adding trust badges or seals related to security (SSL logos, payment processor logos like Visa/Mastercard) near forms or checkout areas can also reassure users. Studies have shown that recognized trust seals can positively impact conversion rates, though the effect varies.

Transparency in pricing and business operations

Credit: Entrepreneur Handbook

Ensure that all your business information is easy to find. Hidden costs or unclear pricing structures can erode trust. Some tactics include:

  • Explain your process: Briefly outline how you work, what clients can expect, and typical timelines. This manages expectations and builds confidence. (You can address this in FAQs as well.)
  • Clear pricing: Display your pricing clearly and upfront. If you offer custom quotes, explain your process and what factors influence the price. Avoid making users jump through hoops just to understand the costs of your products and services.
    A Hotjar survey found that site visitors expect to find your pricing within 3 clicks.
  • Be Honest about limitations: As a solopreneur, you may not offer 24/7 support. Be clear about your working hours and response times so customers know what to expect. Honesty builds more trust than overpromising.
  • Contact information: Make it easy for users to contact you (phone number, email address, and physical address if applicable). A lack of clear contact info is a red flag. Displaying this prominently can increase trust.

Put UX at the Heart of Your Solopreneur Website

Optimizing your website’s user experience isn’t just about aesthetics; it’s a fundamental strategy for achieving your business goals as a solopreneur. Ensuring lightning-fast page speed and intuitive navigation design, crafting compelling CTAs and building rock-solid website credibility all play a part in guiding your visitors to becoming loyal customers.

Good UX and content design:

  • Directly impacts conversion rates.
  • Reduces bounce rates and increases session duration.
  • Builds trust and customer engagement.
  • Makes your marketing efforts more effective.

Improving your website’s UX and content is an ongoing process, not a one-time task.

Start by conducting a basic website user experience audit. Pick one or two areas discussed in this article and make changes. Use website analytics and user testing (even informal testing with friends or peers) to measure the impact. Then tweak your design elements and content accordingly.

Wrap-Up

Effective web copy isn’t about clever wordplay or fancy jargon—it’s about clarity, relevance, and customer-centricity. Your visitors arrive with problems to solve and questions to answer. When your web copy addresses these needs directly while guiding users toward a clear next step, you create a frictionless experience that builds trust and drives conversions.

Your website is an “owned channel,” while social media platforms are not. So keep your website up to date. As your business evolves and your understanding of your customers deepens, your website should evolve too. So set up a recurring task to review your web copy every six months or so using this guide.

When you prioritize your users’ needs and create a seamless, enjoyable online experience, you’ll improve your conversion rates, and strengthen your brand reputation and customer relationships. Whether you’re launching a new site or revamping the one you have, these principles will help ensure your web copy works as hard as you do, even while you sleep.


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