In an era where digital healthcare is becoming increasingly prevalent, Amwell is a prominent player in the telehealth arena. But how does Amwell stack up against its competitors?
This in-depth Amwell telehealth review will explore the ins and outs of Amwell’s telehealth services, to help you decide if it’s the right choice for your healthcare needs.
You can access their services from virtually anywhere with internet access or their mobile app. From urgent care to behavioral health, Amwell’s platform is designed to cater to various healthcare needs.
Specialist Appointments: Access to dermatologists, dietitians, and more.
Prescriptions: Medication management and prescription refills.
How to schedule and start a virtual doctor visit
Scheduling an appointment with Amwell is straightforward:
Enroll: Create an account on the Amwell platform.
Choose: Select a doctor based on their experience and ratings.
Visit: Start your video call using secure, high-quality streaming video.
Most doctor visits last about 10 minutes, but you can extend the time if needed. These doctors can review your medical history, diagnose conditions, and prescribe medications if necessary.
Next, let’s review Amwell’s valuable features and benefits.
24/7 availability for urgent care
One of the standout features of Amwell is its 24/7 availability. You can access urgent care services anytime, even in the middle of the night or on a holiday.
You can choose from a variety of specialists at Amwell, including therapists, neurologists, dermatologists, and dietitians. This broad range of services ensures that you can find the right expert for your specific healthcare needs.
Amwell doctors can prescribe medications and send them directly to your preferred pharmacy. This is particularly helpful to manage ongoing treatments and chronic conditions, and get your necessary medications fast.
Note: A video visit is required by most states (not an audio-only visit) before Amwell can prescribe medication.
Integration with health insurance plans
Amwell works with several health insurance providers, making it easier for patients to get covered services. They also offer options for uninsured patients. Let’s dig into that a bit more, shall we?
Cost and Insurance Coverage
Understanding costs and insurance coverage is crucial when considering a telehealth service. This section discusses Amwell’s pricing.
Amwell pricing
The costs you pay for Amwell visits vary by visit type and insurance coverage:
Urgent Care: The cost starts at $69, unless your insurance co-pay is lower.
Mental Health: Therapy sessions range from $99 to $110, depending on the therapist’s qualifications.
Psychiatry: The initial visit for a psychiatric consultation is more expensive at $279. Follow-up visits with the same provider are $109 per visit.
Amwell works with many insurance companies, which can lower your costs. Before booking an appointment, check with your insurance provider. If you don’t have insurance, Amwell still offers competitive pricing.
Comparison with traditional in-person visits
Telehealth visits on Amwell are often more affordable than traditional in-person visits. The convenience of not having to travel and the ability to access care at any time makes it even more cost-effective.
Insurance plans accepted by Amwell
Amwell partners with various insurance companies, including Aetna, Blue Cross Blue Shield, UnitedHealthcare, and Anthem. Many insurance plans cover urgent care and mental health (behavioral health) services to reduce out-of-pocket costs.
Over 100 million members have Amwell as a covered benefit. To confirm insurance coverage and pricing, check with your insurance provider before making an appointment.
For those without insurance, Amwell offers competitive pricing for its services. The platform ensures that everyone can access quality healthcare, regardless of their insurance status.
A user-friendly platform is essential for effective telehealth services. Let’s examine Amwell’s interface next.
User Experience and Interface
An easy-to-use interface* is essential for a telehealth platform, and Amwell fits the bill.
Easy account creation and setup
Creating an account on Amwell is quick and straightforward. The platform guides you through the process, and securely stores your information for future visits.
Navigation of the Amwell app and website
Both the Amwell app and website are designed with user experience (UX) in mind. The intuitive layout makes it easy to find doctors, schedule appointments, and access medical records.
Quality of video consultations
Amwell uses high-quality streaming video for consultations, ensuring clear communication between patients and doctors. This feature is crucial for accurate diagnoses and effective treatment plans.
Patient support and resources
Amwell offers robust patient support, including FAQs, live chat, and phone support. These resources help users navigate the platform and resolve any issues they may encounter.
Is it safe to use Amwell services over the internet? How does Amwell ensure patient data is protected? We answer these questions next.
Privacy and Security Measures
Privacy and security are paramount in telehealth services. Here’s how Amwell addresses privacy and security concerns.
The platform uses encrypted messaging and secure file-sharing protocols to protect patient data during communication and consultations.
Patient data storage and access policies
Amwell stores patient data securely, and you can access your medical records anytime. This transparency helps build trust and ensures you have control over your health information.
To provide a balanced view, let’s consider the advantages and potential drawbacks of using Amwell.
Pros and Cons of Using Amwell
Understanding patient feedback can provide valuable insights into the effectiveness of a telehealth service. And like any service, Amwell has its advantages and potential drawbacks.
Amwell has mixed reviews from users. Amwell offers competitive pricing and a wide range of services compared to other telehealth providers.
While many praise the convenience and quality of care, others expressed dissatisfaction with customer service, appointment scheduling, and reliability.
Here’s what people who’ve used Amwell had to say about their experience.
Amwell’s telehealth platform provides convenient, accessible, and cost-effective healthcare services. With its wide range of services, 24/7 availability, and integration with many insurance plans, it’s a solid option for those seeking virtual healthcare. However, like any telehealth service, there are areas for improvement.
Whether you’re looking for urgent care, specialist consultations, or mental health services, Amwell provides a comprehensive solution that could meet your various healthcare needs. Consider your specific healthcare needs, the types of services you require, and your comfort level with virtual consultations when deciding if Amwell is right for you.
In the vast expanses of rural America, access to quality healthcare has long been a challenge. But telehealth can be a digital lifeline for these communities. According to the American Hospital Association, 76% of U.S. hospitals connect with patients through video and other technology. This underscores the growing importance of telehealth for rural areas where medical facilities are often few and far between.
Let’s explore how this technology is making waves in rural healthcare, its benefits, challenges, and what the future holds.
Telehealth is changing healthcare delivery, particularly in rural areas where access to medical services can be limited.
In a survey of 202 adults living in a rural area, 88% of them were open to telehealth. When asked about barriers to show up for doctor appointments or receiving adequate healthcare, they cited several reasons (Kolluri et al., 2022):
The wait to see the doctor is too long – 32.7%
Too expensive – 24.8%
Lack of transportation – 22.8%
Schedule conflicts – 22.8%
Not sick – 15.8%
Distrust the quality of healthcare – 13.9%
Other – 4.5% (“My insurance isn’t accepted for at least 100 miles.”)
With this data, we can clearly see how telehealth can positively impact rural patients. Here are some specific benefits.
Better access to doctors with reduced travel
For many rural residents, visiting a doctor means traveling long distances, which can be costly and time-consuming. Finding a specialist is also challenging due to limited availability.
Telehealth bridges this gap by connecting patients with specialists through video visits and online consultations, which eliminates the need for long travel (Butzner & Cuffee, 2021). Patients who receive care from the comfort of their homes save on transportation costs and reduce the need to take time off from work.
Faster access to care in emergencies
Tele-emergency services provide real-time access to emergency medicine physicians, allowing rural healthcare providers to manage emergencies more effectively (Rural Health Information Hub, 2024). This quick access can be crucial in life-threatening situations.
Increased continuity of care for chronic conditions
Chronic disease management is vital for improving patient outcomes. Telehealth enables continuous monitoring and follow-up care, ensuring that patients with chronic conditions receive consistent and timely interventions.
Improved patient engagement and health outcomes
Telehealth encourages patients to take an active role in their healthcare. With tools like remote monitoring and mobile health apps, patients can track their health metrics and communicate with healthcare providers more frequently, leading to better health outcomes.
These benefits highlight how telehealth is making healthcare more accessible and effective for rural patients. However, implementing telehealth in these areas comes with its own set of challenges.
Success Stories: Rural Telehealth in Action
Many rural communities have successfully implemented telehealth programs with success stories to celebrate. Here are a few.
Effective telehealth programs
Project ECHO®
Programs like Project ECHO® have connected rural healthcare providers with specialists, allowing for better management of complex cases (Rural Health Information Hub, 2024). These kinds of programs show the potential of telehealth to improve healthcare delivery in rural communities.
This program allows patients to access various healthcare services, including consultations with pharmacists, while the nurse assesses their needs. The program has proven beneficial, as illustrated by a bed-bound diabetes patient who, after joining, received comprehensive care and reduced hospital visits.
This hybrid approach combines telehealth with in-person visits to address barriers faced by rural patients, such as long travel distances to healthcare facilities. It also allows the clinical team to collaborative and address patients’ health issues, making them more discoverable and actionable.
Mobile clinic for substance abuse in the Mid-Atlantic
The University of Maryland (UMD) launched a telehealth program to address the shortage of healthcare providers for opioid use disorder (OUD) in rural areas, particularly after a care center in western Maryland lost its OUD provider. They partnered with health departments and secured funding from the Health Resources and Services Administration (HRSA) to set up mobile clinics equipped with vans and computers.
These clinics, staffed by a counselor, nurse, and peer recovery specialist, park in central locations to provide care. Telehealth plays a crucial role in expanding access to OUD treatment. This initiative has successfully served hundreds of people, reaching individuals who otherwise might not have access to treatment.
Emergency care access in rural hospitals in the Midwest
In rural areas, residents face higher risks of death from accidents and strokes. Telehealth allows specially trained providers to assist rural hospital staff in delivering prompt emergency care, which is crucial for improving outcomes.
One such case study comes from Sanford Health, which uses telehealth to improve emergency care access in rural hospitals across South Dakota, North Dakota, and Minnesota. Their program connects 32 rural emergency service locations to specialists through a virtual care hub. This hub allows rural staff to quickly consult with specialists on treating strokes, burns, and other traumas.
The program’s success relies on technology, including two large monitors that allow specialists to access patient information from multiple sources simultaneously.
Implementing telehealth can lead to economic benefits such as reduced patient transportation costs, increased local pharmacy revenues, and decreased hospital staffing costs.
These success stories illustrate the transformative impact telehealth can have on rural healthcare, providing a model for future initiatives.
While telehealth often leads to positive outcomes, its implementation in rural areas is not without obstacles.
Challenges in Implementing Rural Telehealth
Despite its advantages, telehealth implementation in rural areas faces several hurdles. Understanding these challenges is crucial for developing effective solutions.
Telehealth access for people experiencing homelessness
Federally Qualified Health Centers (FQHCs) serve vulnerable, unhoused, and underinsured people in the U.S.
During the COVID-19 pandemic, FQHCs set up telehealth in shelters and community organizations, used vans for mobile telehealth services, and gave smartphones and tablets to shelters to connect unhoused patients with primary care doctors and specialists.
However, challenges remain, like unreliable phone and internet service. Post-pandemic, many unhoused patients still rely on phone visits instead of video visits (Azar et al, 2024).
Limited broadband internet access
Reliable internet is essential for telehealth services. Unfortunately, many rural areas lack the necessary broadband infrastructure, which can hinder the delivery of telehealth services.
Technology literacy and adoption among older populations
Older adults may struggle with using new technologies, which can limit their ability to benefit from telehealth services. Providing education and support is necessary to increase technology adoption among this demographic (Gurupur & Miao, 2022).
Regulatory and licensing inconsistencies
Telehealth often involves providing services across state lines, since technology allows for worldwide connections. This can lead to regulatory and licensing challenges. The requirements vary by state, which complicates the process for healthcare providers (Gurupur & Miao, 2022).
Reimbursement and insurance coverage complexities
Insurance coverage for telehealth also varies, as some providers don’t reimburse certain types of care. For example, each state has different rules and regulations about the types of services that can be reimbursed by Medicaid. This inconsistency discourages some healthcare providers from offering telehealth services.
Privacy and security concerns in digital health platforms
In a study by UC Davis in Sacramento with The University of Queensland in Brisbane, providers had mixed experiences with interpreter services during telehealth visits. Some found it challenging to use interpreters effectively through their clinic’s telehealth platform. In some cases, non-English speaking patients were asked to come to the clinic in person instead of using telehealth. One provider mentioned relying on family members for translation, but this wasn’t always possible (Azar et al, 2024).
On the other hand, many providers said they could meet the needs of non-English speaking patients using available interpreter services. Some clinics had smooth workflows for integrating interpreters into telehealth visits, while others were still working on finding good solutions to this issue (Azar et al, 2024).
Addressing these challenges requires collaboration between policymakers, healthcare providers, and technology companies. By overcoming these obstacles, telehealth can become a more integral part of rural healthcare.
The Future of Telehealth in Rural Healthcare
Lin et al (2018) found that health centers located in rural areas were associated with a 10-percentage-point increase in the probability of telehealth use, and 12.2 percentage points more likely to use telehealth for mental health care, compared to those in urban areas.
Several years later, technology continues to improve, and telehealth plays an even more important role in providing healthcare to people in rural communities. Here are some trends and developments to watch.
Policy changes and initiatives regarding rural telehealth
Governments and organizations recognize the importance of telehealth in rural areas. However, telehealth in those communities can negatively impact their local healthcare access, and several federal waivers are set to expire soon.
Rural vs. urban healthcare systems
A study by the University of Tennesee at Knoxville found that rural hospitals often lose patients to urban hospitals offering telehealth services. This shift results in financial strain for rural hospitals, affecting their investment choices and capital structure. As a result, some rural hospitals may have to cut back on staff, including doctors and nurses, or even close down intensive care units. And in extreme cases, this can lead to bankruptcy.
These financial challenges arise because rural hospitals lose revenue when patients opt for telehealth services from urban providers. This situation is worsened because rural hospitals typically face higher financial risks.
Policymakers and patients should consider these long-term financial impacts when using telehealth services, as they can have unintended negative consequences for rural healthcare providers. Initiatives aimed at expanding broadband access and simplifying regulatory processes are crucial for the continued growth of telehealth.
Site Waivers: Temporary Medicare changes, including geographic and site flexibilities, are set to expire, which affects FQHCs and Rural Health Clinics (RHCs).
In-Person Follow-Ups for Mental Telehealth: A waiver that removes the need for an in-person visit within six months of an initial telemental health visit is expiring.
HSA Safe Harbor: Laws that allow high-deductible health plans to cover telehealth services without affecting health savings accounts is ending.
Controlled Substance Prescribing: The temporary Drug Enforcement Administration (DEA) guidelines that allow telehealth providers to prescribe controlled substances without an in-person visit are set to expire.
Provider Privacy: Medicare telehealth providers currently have privacy regarding their location on claim forms, but this may change.
Acute Hospital Care at Home: A waiver that allows remote patient monitoring by eliminating the need for 24/7 on-site nursing is expiring.
Integration with other healthcare services and systems
Telehealth is becoming more integrated with traditional healthcare services, offering a seamless experience for patients. This integration can improve care coordination and ensure that telehealth complements in-person care effectively.
Potential for addressing healthcare disparities
Telehealth has the potential to reduce healthcare disparities by providing equitable access to care for underserved populations. By making healthcare more accessible, telehealth can help address some of the systemic issues contributing to health disparities.
Conclusion
Quality healthcare should be equitable and available for everyone, regardless of their zip code. Telehealth can be a powerful tool to address the healthcare needs of rural communities. By breaking down geographical barriers, it’s bringing quality care to those who need it most.
As technology advances and policies adapt, there are many opportunities for telehealth to further improve rural healthcare. By continuing to innovate and address existing challenges, telehealth can become a cornerstone of rural healthcare delivery.
Whether you’re a patient, provider, or policymaker, embracing telehealth could be the key to ensuring that everyone, regardless of location, has access to the care they deserve. The future of rural healthcare is here, and it’s digital. Are you ready to connect?
References
Azar, R., Chan, R., Sarkisian, M., Burns, R. D., Marcin, J. P. , Gotthardt, C. De Guzman, K. R., Rosenthal, J. L., & Haynes, S. C. (2024). Adapting telehealth to address health equity: Perspectives of primary care providers across the United States. Journal of Telemedicine and Telecare; 1-7. doi:10.1177/1357633X241238780
Butzner, M., & Cuffee, Y. (2021). Telehealth Interventions and Outcomes Across Rural Communities in the United States: Narrative Review. Journal of Medical Internet Research; 23(8). doi.org/10.2196/29575
Gurupur, V. P., & Miao, Z. (2022). A brief analysis of challenges in implementing telehealth in a rural setting. MHealth; 8. doi.org/10.21037/mhealth-21-38
Kolluri, S., Stead, T. S., Mangal, R. K., Littell, J., & Ganti, L. (2022). Telehealth in Response to the Rural Health Disparity. Health Psychology Research; 10(3). doi.org/10.52965/001c.37445
Lin, C. C., Dievler, A. , Robbins, C., Sripipatana, A., Quinn, M. & Nair, S. (2018). Telehealth in Health Centers: Key Adoption Factors, Barriers, and Opportunities. Retrieved from
Telehealth has dramatically changed how primary care is delivered, especially since the COVID-19 pandemic. Analyses of commercial claims in 2022 show that telehealth services were mostly rendered by primary care, psychiatry and psychology clinicians, as well as social workers. This shift expands healthcare access. It’s also introduced new challenges and opportunities for providers and patients that use telehealth in primary care.
In this article, we’ll explore the various facets of telehealth in primary care, its benefits, challenges, and best practices for implementation.
Let’s look at some advantages of using telehealth in a primary care practice.
Cost-effectiveness
Telehealth can be cost-effective for both healthcare providers and patients. It reduces overhead costs for healthcare facilities and lowers patient expenses related to transportation and time off work.
Reduced Overhead: Healthcare providers can save on costs related to office space, utilities, and administrative staff.
Lower Patient Costs: Patients save money on travel expenses and can avoid taking unpaid time off work for appointments.
Efficient Resource Use: Telehealth can help optimize the use of healthcare resources by reducing the need for in-person visits for minor issues.
Increased access to care
Telehealth has made healthcare more accessible, especially for those in remote or underserved areas. Patients no longer need to travel long distances to see a doctor. This is particularly beneficial for people with mobility issues or those without reliable transportation.
Remote Access: Telehealth allows patients in rural areas to access specialists and primary care providers without the need for travel.
Convenience: Patients can schedule appointments at times that work best for them, reducing the need to take time off work or arrange childcare.
Reduced Costs: Telehealth can save patients money on travel expenses and lost wages from taking time off work.
Improved patient engagement
Telehealth makes it easier for patients to stay in touch with their healthcare providers. This can lead to better patient adherence to treatment plans, and improved health outcomes (Hatef et al., 2024). A few specific telehealth offerings that help improve patient engagement are:
Continuous Monitoring: Telehealth allows for continuous monitoring of chronic conditions, allowing for prompt interventions.
Follow-Ups: Virtual follow-up appointments can ensure that patients are following their treatment plans and making necessary lifestyle changes.
Patient Education: Telehealth platforms can provide educational resources to help patients understand their conditions and treatments better.
TCM is well-suited for activities like check-ins, refills, reminders, and care coordination, but in-person appointments are often required for complex needs and initial assessments. Providers noted that video visits can help bridge the gap between in-person and phone visits, but the lack of face-to-face interaction can obscure visual health cues (Delahunty-Pike et al., 2023).
Phone visit attendance vs. video visits
A study published in the Journal of General Internal Medicine compared non-attendance rates for telehealth and in-person primary care visits at a large urban healthcare system (Chen et al., 2022). The researchers found that telephone visits had similar or lower non-attendance rates compared to in-person visits, but video visits had higher non-attendance rates. This suggests that phone visits may be easier for patients than video visits.
They also identified certain demographic groups that had consistently higher or lower non-attendance rates across visit modalities. Patients who were White, male, and had public insurance or no insurance, and generally had higher non-attendance rates. In contrast, patients who were Asian or had more comorbidities had lower non-attendance rates.
These findings highlight the importance of considering patient preferences, digital access, and demographic factors when implementing telehealth services.
Telehealth Challenges and Limitations
While telehealth has many advantages in healthcare, it also presents several challenges that healthcare providers and patients must navigate.
Licensing Issues: Providers may need to be licensed in the state where the patient is located, which can complicate the delivery of telehealth services.
Quality of care concerns
Some healthcare providers and patients are concerned about the quality of care delivered via telehealth. While telehealth can be effective for many types of care, it may not be suitable for all situations.
Physical Examinations: Certain conditions require a physical examination, which can be difficult to perform remotely.
Technical Support: Offering technical support to both patients and providers can help overcome some of the technical barriers to telehealth.
Training and support
Proper training and support are essential for both healthcare providers and patients to use telehealth effectively.
Provider Training: Healthcare providers should receive comprehensive training on how to use telehealth platforms and deliver care virtually.
Patient Support: Providing patients with resources and support can help them navigate telehealth platforms and feel more comfortable with virtual visits.
Ongoing Education: Continuous education for providers and patients can help keep them updated on best practices and new developments in telehealth.
Patient-centered approaches
Health providers should customize telehealth options to meet the individual needs of their patients and ensure the best possible outcomes. Some ideas:
Managing Cost Expectations: It’s important to manage patient expectations around insurance coverage and reimbursement for telehealth, as uncertainty can deter long-term investment (Khairat et al., 2023).
Patient Education: Patients, especially older adults, may struggle to remember information from telehealth visits and miss printed summaries. Sending visit summaries via a patient portal and referencing educational videos can mitigate these issues (Khairat et al., 2023).
Feedback Mechanisms: Incorporating patient feedback can help improve telehealth services and ensure they meet patient needs.
Telehealth in primary care has shown mixed effects on healthcare providers (Cannedy et al., 2023).
In a report for the Veterans Health Administration (VA), some primary care team members reported that telehealth increased their job flexibility and reduced burnout, with shorter patient visits.
However, others experience anxiety and reduced job satisfaction due to challenges in remote patient management, workflow changes, and technology issues.
To improve telehealth adoption and satisfaction among healthcare professionals, effective education, quality technology, and better workflow integration are crucial. Overall, the impact of telehealth on provider well-being and job satisfaction remains complex and varied.
Future of Telehealth in Primary Care
As telehealth continues to change and improve, we must explore its potential developments and trends.
Hybrid Models: Combining telehealth with traditional in-person visits can provide a more comprehensive approach to care.
Preventive Care: Telehealth can also be used for preventive care, such as routine screenings and health education.
Chronic Disease Management: Telehealth can be particularly effective for managing chronic conditions, allowing for regular monitoring and timely interventions.
A study of patients with chronic conditions found that physical exams make up a small percentage of in-person chronic condition management consultations. Discussions are critical for clinicians when they update treatment plans, as history-taking is more important than physical exams for diagnoses (Ward et al., 2023).
Advancements in Telehealth Technology
Emerging technologies are likely to play a significant role in the future of telehealth.
Remote Monitoring Devices: Wearable devices and remote monitoring tools can provide real-time data to healthcare providers, improving patient outcomes.
Virtual Reality: Virtual reality (VR) technology can be used in patient consultations and education, providing an immersive experience.
Policy and Regulation Evolution
As telehealth continues to grow, policies and regulations will need to evolve to support its use.
Standardization: Efforts to standardize telehealth practices and reimbursement policies can help ensure consistent and equitable access to telehealth services.
Licensing Reforms: Reforms to licensing requirements can make it easier for providers to offer telehealth services across state lines.
Telehealth in primary care is here to stay. Its suitability depends on several factors like patient preferences, digital access, health conditions, and provider needs. While it offers flexibility, disparities in internet access and workflow disruptions can undermine its advantages.
To improve access and engagement in care, health providers must address barriers and design telehealth services that better meet the needs of diverse patient populations (i.e., in demographics, technical skill, and access).
The integration of telehealth with traditional care models will likely continue to evolve, making healthcare more accessible and efficient. By adopting best practices and leveraging technological advancements, healthcare providers can improve the telehealth experience for their patients, and increase engagement.
Explore the possibilities of telehealth in your practice today and join the movement towards a more connected and patient-centered healthcare system.
References
Cannedy, S., Leung, L., Wyte-Lake, T., Balut, M. D. Dobalian, A., Heyworth, L. Paige, N. M. & Der-Martirosian, C. (2023). Primary Care Team Perspectives on the Suitability of Telehealth Modality (Phone vs Video) at the Veterans Health Administration. Journal of Primary Care & Community Health. 14(1-8). doi:10.1177/21501319231172897
Chen, K., Zhang, C., Gurley, A., Akkem, S., & Jackson, H. (2023). Appointment Non-attendance for Telehealth Versus In-Person Primary Care Visits at a Large Public Healthcare System. Journal of General Internal Medicine; 38, 922–928. doi.org/10.1007/s11606-022-07814-9
Delahunty-Pike, A., Lambert, M., Schwarz, C., Howse, D., Bisson, M., Aubrey-Bassler, K. Burge, F., Chouinard, M., Doucet, S., Luke, A., Macdonald, M., Zed, J., Taylor, J, & Hudon, C. (2023). Stakeholders’ perceptions of a nurse-led telehealth case management intervention in primary care for patients with complex care needs: a qualitative descriptive study. BMJ Open; 13:e073679. doi:10.1136/bmjopen-2023-073679
Hatef, E., Wilson, R. F., Zhang, A., Hannum, S. M., Kharrazi, H., Davis, S. A., Foroughmand, I., Weiner, J. P., & Robinson, K. A. (2024). Effectiveness of telehealth versus in-person care during the COVID-19 pandemic: A systematic review. Npj Digital Medicine, 7(1), 1-10. doi.org/10.1038/s41746-024-01152-2
Khairat, S., Chourasia, P., Muellers, K. A., Andreadis, K., Lin, J. J., & Ancker, J. S. (2023). Patient and Provider Recommendations for Improved Telemedicine User Experience in Primary Care: A Multi-Center Qualitative Study. Telemedicine Reports, 4(1), 21-29. doi.org/10.1089/tmr.2023.0002
Ward, K., Vagholkar, S., Lane, J., Raghuraman, S., & Lau, A. Y. (2023). Are chronic condition management visits translatable to telehealth? Analysis of in-person consultations in primary care. International Journal of Medical Informatics; 178, 105197. doi.org/10.1016/j.ijmedinf.2023.105197
Telehealth apps offer urgent care services right from the comfort of your home. In a recent Rock Health survey with 8,000 respondents, 76% said they used telehealth services in 2023 – a huge increase since the COVID-19 pandemic.
Many digital health companies have taken advantage of this surge in popularity, each vying to provide the best experience. But which telehealth apps are best for urgent care?
In this comprehensive guide, we’ll explore the best telehealth apps for urgent care, helping you understand what to look for in a telehealth app when you need medical attention fast.
What Makes a Great Telehealth App for Urgent Care?
When choosing a telehealth app for urgent care, be sure it has these must-have features (Shah, n.d.):
Easy Patient Registration: The app should allow quick and straightforward registration with minimal information required.
Patient Dashboard: A dashboard that provides a comprehensive view of medical history, current conditions, and treatment plans is crucial.
Doctor Catalog: The app should offer detailed profiles of healthcare providers, including their qualifications and specialties.
Appointment Management: Features like calendar integration and reminders help manage appointments efficiently.
E-Prescription: The ability to receive prescriptions electronically is a must-have. It helps doctors create and deliver prescriptions with fewer errors (Haleem et al., 2021).
Payment Gateway: Secure and straightforward payment options enhance user experience.
User-friendly interface
A user-friendly interface is vital for patients and healthcare providers. It should be easy to navigate, with clear instructions and intuitive design. This ensures that users can quickly find what they need, reducing frustration and improving overall satisfaction.
Board-certified healthcare providers
If the app connects you with board-certified healthcare providers, you’re almost guaranteed to get quality care.
Integration with insurance plans and pricing transparency
Check if the app works with with your insurance plan and shows the up front costs. This can help you avoid unexpected costs, and ensure you can use your insurance benefits effectively.
Now that we’ve covered the essential components of a great telehealth app for urgent care, let’s take a closer look at some of the top-rated options.
Top-Rated Telehealth Apps for Urgent Care
1. Doctor on Demand
Source:Doctor on Demand
Doctor on Demand offers a wide range of services, including urgent care, mental health, and preventive care. It’s available on iOS, Android, and web platforms.
Key Features:
24/7 access to board-certified doctors
Mental health services
Prescription refills
Integration with major insurance plans
Pros
Cons
24/7 availability
Higher cost without insurance
Accepts Medicare
Limited specialty care
User-friendly interface
Use Cases:
Treating common conditions like urinary tract infections (UTIs), viruses, and sinus infections
MDLive provides urgent care, primary care, and mental health services. It’s known for its comprehensive mental health offerings and user-friendly platform.
Founded in 2002, Teladoc is a pioneer in telehealth. Their app and online portal provide a wide range of healthcare services, including urgent care, mental health support, and chronic condition management.
Key Features:
No-pay service for eligible patients
Prescription services
Simple consultation process
Pros
Cons
24/7 availability
Higher cost without insurance
Wide range of services
Limited availability in some regions
User-friendly interface
Use Cases:
Treating common conditions like the flu, allergies, and sinus infections
Ongoing mental health support with the same specialist
Compare the features and services of different apps. Look for those that offer the specific services you need, such as 24/7 access, mental health support, or prescription refills.
Ensure the app connects you with board-certified providers. Also, check the availability of providers to ensure you can get an appointment when you need it.
Read user reviews and testimonials
User reviews and testimonials can provide valuable insights into the app’s performance and user experience. Look for apps with high ratings and positive feedback.
Once you’ve chosen the appropriate telehealth app, get familiar with it so you’re ready when you or your family have urgent care needs.
Telehealth apps give us greater access to urgent care, providing quick, convenient, and high-quality medical attention when we need it most. Whether you’re dealing with a sudden illness, need a quick consultation, or require ongoing care, these top telehealth apps for urgent care are ready to connect you with qualified professionals.
When you choose the right app for your needs, expert healthcare is always just a few taps away. Don’t wait until an emergency strikes – explore these apps today and be prepared for whatever health concerns tomorrow may bring.
References
Haleem, A., Javaid, M., Singh, R. P., & Suman, R. (2021). Telemedicine for healthcare: Capabilities, features, barriers, and applications. Sensors International; 2, 100117. doi.org/10.1016/j.sintl.2021.100117
Home health monitoring wearables to track blood pressure, heart rate and sleep are popular. A 2022 AnalyticsIQ study of 8,000 Americans showed that we’ve doubled our use of wearable health devices between 2020 and 2021. Almost half of the respondents used at least one type of wearable tech, and Black, Latinx, male, and Gen X respondents used it the most.
This surge in popularity is no surprise, as home health monitoring empowers people to take control of their well-being from the comfort of their own homes.
In this guide, we’ll walk you through the essentials of setting up a home health monitoring system.
Home health monitoring uses technology to track and manage health conditions at home or on the go.
Home health monitoring systems let you monitor various health metrics and share the data with healthcare providers remotely. It includes connected health devices and apps to collect, analyze, and transmit health data, facilitating continuous health management without frequent in-office visits (Story, 2010).
Source: ScienceDirect.com, Ahmed & Kannan, 2022.
Key benefits of monitoring health at home
Home health monitoring offers numerous advantages:
Increased Health Awareness: People become more aware of their health status, making informed decisions about diet, lifestyle, and treatment options.
Reduced Physical Consultations: Minimizes the need for in-person visits, which can be beneficial for people with mobility issues or those living in remote areas.
Real-Time Intervention: Allows for prompt medical interventions based on real-time data, to prevent potential complications.
Cost Savings: Reduces healthcare costs by decreasing hospital admissions and emergency room visits.
Improved Chronic Disease Management: Enhances the management of chronic conditions through continuous monitoring and timely adjustments to treatment plans.
Trackable health metrics
Home health monitoring can track a wide range of health metrics, including:
Vital Signs: Heart rate, blood pressure, and body temperature.
Biometric Data: Blood glucose levels, blood oxygen saturation (SpO2), and body composition.
Activity Levels: Steps taken, calories burned, and sleep patterns.
Symptoms: Tracking symptoms related to chronic conditions or acute illnesses.
Medical and tech devices for home health monitoring
Several technologies and devices are available for home health monitoring (Dusun, 2024):
Smart Scales: Measure weight and body composition.
Special monitors for dementia and Parkinson’s disease
Breathing apparatuses
Fetal monitors
Let’s review each of the less complex medical devices in turn.
Essential Devices for Home Health Monitoring
Smart scales for weight and body composition
A study in England showed that smart scale users who weighed themselves often were more likely to lose weight, and weigh themselves after recent weight loss (Sperrin et al., 2016).
Smart scales go beyond measuring weight; they can also analyze body composition, including body fat percentage, muscle mass, and bone density. These scales connect to health apps, allowing users to track their progress over time.
Before measuring your body composition:
Don’t drink alcohol for 2 days before measuring.
Avoid exercise, coffee, chocolate, or other diuretics (drinks that make you pee a lot) for 12 hours.
Don’t eat or drink anything for 4 hours before.
Don’t measure if you’re sick with a fever or diarrhea.
Use the bathroom within 30 minutes of measuring.
How to use a smart scale
Mondal & Mondal (2021) recommend the following steps to measure your body composition:
Enter your age, sex, and height into the device.
Stand in the right position to ensure you’re touching the electrodes properly.
If your hands and feet are very dry, use a damp cloth to moisten them.
Stand still during the measurement.
These devices may show body fat as a percentage, but don’t rely on just one measurement. Take three in a row, find the average (add the results, then divide by three), and write it down in a health log or app.
Blood pressure monitors
Blood pressure monitors are essential for people with hypertension or heart conditions. These devices provide accurate readings of systolic and diastolic blood pressure to manage cardiovascular health.
Before taking your blood pressure:
Don’t measure your blood pressure until at least 30 minutes after having tea, coffee, energy drinks, cigarettes, or exercising.
Remove tight clothes and use the bathroom.
How to use a blood pressure monitor
Mondal & Mondal (2021) recommend the following steps to take your blood pressure:
Sit in a chair with back support, and legs uncrossed with feet flat on the floor. Rest your arm on a table at heart level.
Put the cuff on their bare arm and start measuring. Don’t move or talk during the measurement.
Take two readings one minute apart, and take the average of them (add the results, then divide by two). For better accuracy, you can do three readings, but it’s optional.
Write down the final number in a health log or app to track any changes.
Glucose meters for diabetes management
Glucose meters, or glucometers, are crucial for diabetes management, which helps people monitor their blood sugar levels regularly. Some advanced models can sync with smartphones and health apps for easy tracking and data sharing with healthcare providers.
How to use a glucose meter
Mondal & Mondal (2021) recommend the following steps to measure your blood sugar:
Check if that the test strips have not expired.
Wash and dry your hands.
Take a test strip and close the container. Use a new lancet each time.
Put the lancet in the right spot on the device and set how deep it will prick based on what works for you or how thick your skin is.
After loading the device, prick your ring or middle finger. You might need to gently squeeze your finger for enough blood.
Once the blood touches the strip, the meter will take a moment to complete the measurement. The result will show up on the device or your phone.
Throw away the used lancet in a special container for sharp objects and the strip in a biohazard bin. You might need to press your finger with cotton to stop bleeding. You can clean the lancet tip with an alcohol wipe. Write down your blood sugar reading right away in a health log.
Pulse oximeters for oxygen saturation levels
Pulse oximeters measure the oxygen saturation level in the blood, which is vital for people with respiratory conditions like chronic obstructive pulmonary disease (COPD) or COVID-19. These devices are easy to use and provide quick, accurate readings.
Before you take a measurement with a pulse oximeter, remove any nail polish from the finger you’re going to use.
How to use a pulse oximeter
Mondal & Mondal (2021) recommend the following steps to measure your oxygen level:
Wash and dry your hands.
Put the device on your finger so it’s not too loose or tight. Don’t use a finger with a tattoo or henna on it.
Make sure your finger covers the lights and sensor properly.
Avoid bright light, which can cause errors. If you can’t, cover the device with a cloth.
Start the device, and keep your finger still during measurement.
Every few days of use, clean the device with an alcohol wipe to ensure accurate readings.
Wearable fitness trackers and smartwatches
Wearable fitness trackers and smartwatches monitor various health metrics, including heart rate, steps taken, calories burned, and sleep patterns. They are popular for their convenience and integration with health and fitness apps.
Note that sometimes, these devices make errors. These errors can happen because the sensors in these devices aren’t perfect at counting or estimating. For example, fitness trackers worn on the wrist may count fewer steps than you actually take if you walk slowly (Hicks et al., 2019).
ECG monitors
Irregular heartbeats, known as heart rate arrhythmia, are a major sign of common heart diseases and can be very dangerous. Because these irregularities can happen suddenly, are hard to notice, and change quickly, it’s important to keep track of heart rate changes in real-time to spot and prevent problems early (Zhang & Yang, 2023).
A home electrocardiogram (ECG) monitor can track your heart rate. Note that while wearable ECG monitors can detect heart rhythm issues, but may miss some due to intermittent recording. They’re usually expensive and not covered by insurance.
Medical-grade monitors are more accurate, using chest sensors for continuous recording. Personal devices use wrist or finger sensors and may require manual activation, making them less reliable for serious conditions (Samaan, 2022).
Before measuring your heartbeat:
Move electronic devices, metal, and magnets away from the ECG device.
Sit quietly for 5 minutes.
How to use
Mondal & Mondal (2021) recommend the following steps to analyze your heartbeat:
If your hands are dry, use a damp cloth to moisten them.
Follow the instructions to place the electrodes correctly.
Start the device. Don’t move or talk during the measurement.
Have a doctor look at the results afterward.
Medication adherence trackers
Taking your medication as prescribed is a critical part of your overall health and wellness. To help you remember when to take your meds, use one or more medication adherence monitoring technologies like:
While these devices offer real-time data and improve adherence monitoring, they face challenges like accuracy issues and expensive implementation. Most rely on proxy measures like device opening events, limiting data precision, and integration with clinical systems is a challenge. (Mason et al., 2022).
Next, we’ll learn how to pick the right health monitoring device for your specific needs.
Choosing the Right Monitoring Devices
Factors to consider when selecting devices
When choosing home health monitoring devices, consider the following factors:
Ease of Use: Devices should be user-friendly, especially for those with limited technical skills.
Accuracy and Reliability: Look for devices with proven accuracy and reliability, supported by clinical validation.
Compatibility: Ensure devices are compatible with your smartphone, tablet, or other health platforms.
Battery Life: Consider devices with long battery life to avoid frequent recharging.
Customer Support: Opt for brands that offer robust customer support and warranty services.
Compatibility with smartphones and other tech
Many home health monitoring devices are designed to sync with smartphones and other tech platforms. This integration allows for seamless data transfer, real-time monitoring, and easy access to health metrics through dedicated apps.
Accuracy and reliability of different brands
To ensure you choose the right device, check that the device is approved by the proper authority such as the FDA or ISO (Mondal & Mondal, 2021).
Research and reviews can also help determine the accuracy and reliability of different brands. Look for devices with positive feedback from users and healthcare professionals, and check for any clinical validation or certifications.
Once you get your medical device, it’s important to use them properly, and calibrate them at the intervals the manufacturer recommends to maintain its accuracy (Mondal & Mondal, 2021).
Budget considerations and cost-effectiveness
While some advanced devices can be expensive, there are cost-effective options available that still offer reliable performance. Consider your budget and prioritize devices that provide the best value for money without compromising on essential features.
Once you’ve chosen your devices, it’s vital to address the important aspects of data protection and privacy.
Privacy and Security Considerations
Home health monitoring and remote patient monitoring (RPM) are part of telehealth. Telehealth provides convenience, but also comes with security risks and issues (Houser et al., 2023):
Environmental issues: Some people don’t have a private space at home to discuss their health.
Let’s look at a few best practices to protect and secure your personal health information.
Protect your health data from breaches
Health data is sensitive and must be protected from breaches. Some tips:
Use strong passwords for your health apps and devices.
Turn on two-factor authentication in your apps.
Use email, chat, or messages through the patient portal. This is especially useful when a private location is temporarily unavailable. If the situation isn’t temporary, ask your health provider for suggestions (Houser et al., 2023).
Regularly update your software to protect against vulnerabilities.
Understand data ownership and sharing policies
Some apps may share data with third parties for research or marketing purposes. Read the privacy policies of your health apps and devices to understand who owns your data and they share it. Opt for apps that prioritize user privacy and offer clear data ownership policies.
Secure your home network for health devices
Some tips to secure your home network include:
Use a strong Wi-Fi password and enabling network encryption.
Check the URL address bar of your browser before you enter your personal information on a website. A secure website will show a lock icon in the address bar, and look for https:// at the beginning of the URL (as some do not include the “s”).
Install and use anti-virus software on your devices.
Avoid using public Wi-Fi networks for health monitoring, as they are more susceptible to breaches.
Check compliance with health data regulations
Health Insurance Portability and Accountability Act (HIPAA) is a regulation in the U.S. that protects the privacy and security of people’s personal health information. Check whether your health monitoring devices and apps are HIPAA-compliant before you use them, or the similar standards in your region if you’re not in the U.S. (Gerke et al., 2020).
Now that you know how to secure your data, it’s time to create an effective monitoring environment in your home.
Setting Up Your Home Health Monitoring System
Create a dedicated space for health monitoring
Designate a specific area in your home for health monitoring. This space should be quiet, well-lit, and free from distractions to ensure accurate measurements. Keep all your monitoring devices and accessories organized and easily accessible.
Connect devices to your home network
Most home health monitoring devices use Wi-Fi or Bluetooth to connect to your home network. Follow the manufacturer’s instructions to pair each device with your smartphone or tablet. Ensure your home network is secure to protect your health data.
Sync devices with health apps and platforms
Download the necessary health apps for your devices and create accounts if required. Synchronize your devices with these apps to enable data transfer and real-time monitoring. Popular health platforms include Apple Health, Google Fit, and dedicated apps from device manufacturers.
Set a daily routine for regular measurements
Consistency is key to effective home health monitoring. Establish a routine for taking measurements, such as checking your blood pressure every morning or measuring your blood glucose levels before meals. Set reminders on your smartphone to help you stay on track.
With your system set up, let’s see how to make sense of the data you’re collecting.
Interpreting and Using Health Data
Learn about health metrics
Get familiar with the health metrics your devices track, and understand what they mean. For example, know the normal ranges for blood pressure, blood glucose, and oxygen saturation levels. Health apps often provide explanations and visualizations to help you interpret the data (Chan et al., 2022).
Recognize normal ranges and potential red flags
Knowing the normal ranges for your health metrics allows you to identify potential red flags. For instance, a consistently high blood pressure reading may indicate hypertension, while low oxygen saturation levels could signal respiratory issues (Chan et al., 2022). Consult your healthcare provider if you notice any abnormal readings.
Set health goals and track progress
Use the data from your monitoring devices to set health goals, such as achieving a target weight or maintaining stable blood glucose levels. Track your progress over time and adjust your goals as needed. Health apps often offer goal-setting features and progress-tracking tools.
Share data with healthcare providers securely
Many health apps allow you to share your data with healthcare providers securely. This can be done through app integrations, email, or cloud storage platforms. Sharing your data helps your healthcare provider make informed decisions about your treatment plan and monitor your progress remotely.
Maximizing the Benefits of Home Health Monitoring
To get the most out of your home health monitoring system, consider these strategies for integrating it into your daily life.
Integrate monitoring in your daily routine
Include health monitoring into your daily routine to make it a habit. For example, you can check your blood pressure while having your morning coffee or track your steps during your evening walk. Consistency ensures accurate data and better health management (Kariuki, n.d.).
Make lifestyle improvements
Use the insights from your health data to make positive lifestyle changes. For instance, if your fitness tracker shows low activity levels, you can set a goal to increase your daily steps. If your blood glucose levels are high, you can adjust your diet and exercise routine accordingly (Kariuki, n.d.).
Combine monitoring with telehealth services
Telehealth services complement home health monitoring by providing remote consultations with healthcare providers. Share your health data during these virtual visits to receive personalized advice and treatment plans. Telehealth can be especially beneficial for managing chronic conditions and reducing the need for in-person visits.
Involve your family in health-tracking
Involving family members in your health monitoring can provide additional support and motivation. Share your health goals and progress with them, and encourage them to participate in health-tracking activities. This can create a supportive environment and improve overall health outcomes.
Setting up a home health monitoring system is a proactive step to take charge of your well-being. Once you choose the right devices, set a consistent monitoring routine, and learn how to interpret your health data, you can gain valuable insights into your body’s needs and trends.
Remember, home health monitoring is no substitute for professional medical advice. Use your newfound knowledge to have more informed discussions with your healthcare provider, ask questions, and make proactive decisions about your health. With the right approach, home health monitoring can lead to better health outcomes and an improved quality of life.
Which health monitors and wearables do you use, and how do they help you?
References
Chan, A., Cohen, R., Robinson, M., Bhardwaj, D., Gregson, G., Jutai, J. W., Millar, J., Rincón, A. R., & Fekr, A. R. (2022). Evidence and User Considerations of Home Health Monitoring for Older Adults: Scoping Review. JMIR Mhealth Uhealth, 5(4). doi.org/10.2196/40079
Gerke, S., Shachar, C., Chai, P. R., & Cohen, I. G. (2020). Regulatory, safety, and privacy concerns of home monitoring technologies during COVID-19. Nature Medicine, 26(8), 1176. doi.org/10.1038/s41591-020-0994-1
Hicks, J. L., Althoff, T., Sosic, R., Kuhar, P., Bostjancic, B., King, A. C., Leskovec, J., & Delp, S. L. (2019). Best practices for analyzing large-scale health data from wearables and smartphone apps. Npj Digital Medicine; 2(1), 1-12. doi.org/10.1038/s41746-019-0121-1
Houser, S. H., Flite, C. A., & Foster, S. L. (2023). Privacy and Security Risk Factors Related to Telehealth Services – A Systematic Review. Perspectives in Health Information Management; 20(1).
Imtyaz Ahmed, M., & Kannan, G. (2022). Secure and lightweight privacy preserving Internet of things integration for remote patient monitoring. Journal of King Saud University – Computer and Information Sciences; 34(9), 6895-6908. doi.org/10.1016/j.jksuci.2021.07.016
Mason, M., Cho, Y., Rayo, J., Gong, Y., Harris, M., & Jiang, Y. (2022). Technologies for Medication Adherence Monitoring and Technology Assessment Criteria: Narrative Review. JMIR MHealth and UHealth; 10(3). doi.org/10.2196/35157
Mondal, H., & Mondal, S. (2021). Basic technology and proper usage of home health monitoring devices. Malaysian Family Physician: The Official Journal of the Academy of Family Physicians of Malaysia;16(1), 8-14. doi.org/10.51866/rv1097
Sperrin, M. et al. (2016). Who self-weighs and what do they gain from it? A retrospective comparison between smart scale users and the general population in England. Journal of Medical Internet Research; 18, e17.
Story, M. F. (2010). National Research Council (US) Committee on the Role of Human Factors in Home Health Care. The Role of Human Factors in Home Health Care: Workshop Summary. Washington (DC): National Academies Press (US); 8, Medical Devices in Home Health Care. Retrieved from https://www.ncbi.nlm.nih.gov/books/NBK210047/
Telehealth is a viable alternative to traditional in-person care, sparking an ongoing debate about each of their relative merits. This may leave people wondering about the differences between telehealth vs. in-person visits.
In this article, we’ll explore the pros and cons of telehealth and in-person care so you make informed decisions about your healthcare needs, and determine which option is right for you.
Telehealth can be synchronous, where the patient and provider interact in real-time, or asynchronous, where information is shared and reviewed at different times. Types of telehealth services include:
Synchronous Telehealth: Real-time interactions via video calls or phone calls.
Asynchronous Telehealth: Store-and-forward technology where data, images, or messages are sent and reviewed later.
Remote Patient Monitoring (RPM): Continuous monitoring of patients‘ health data using devices that send information to healthcare providers.
Advantages of Telehealth
Telehealth offers several advantages, especially in today’s fast-paced world. An AMA study found that medical practitioners who use telehealth the most were radiologists (39.5%), psychiatrists (27.8%), and cardiologists (24.1%).
Convenience and accessibility
One of the most attractive things about telehealth is its convenience:
No Travel Required: You can have a consultation from the comfort of your home, office, or even while on vacation.
Flexible Scheduling: Appointments can be scheduled outside of traditional office hours, making it easier for those with busy schedules.
If you are planning a telehealth appointment, ask your health plan if telehealth is covered and the copay or coinsurance amount. Your telehealth appointment may be through your in-network provider or a telehealth company your insurer contracts with.
Without insurance
If you don’t have health insurance, you can contact a telehealth company like AmWell, Teladoc, Doctor On Demand, or MD Live for a medical consultation and get a quote.
More access to specialists
Specialist Referrals: Telehealth makes it easier to get specialist consultations, especially for those living in rural or underserved areas (Gajarawala & Pelkowski, 2021).
Integrated Care: Health providers can seamlessly integrate telehealth into their healthcare systems, improving overall care coordination.
Technical Difficulties: Issues like poor video quality or dropped calls can hinder effective communication between patients and providers (Gajarawala & Pelkowski, 2021).
Lack of physical exams
Inability to Perform Comprehensive Exams: Some conditions require a physical examination that a health provider can’t do as well via telehealth (Saljoughian, 2021).
Data Security: While most telehealth platforms are encrypted, there is always a risk of data breaches or hacking (HHS, 2023).
Confidentiality: Ensuring privacy during a telehealth session can be challenging, especially if the patient is in a shared or public space (Houser et al., 2023).
Primary Care: Regular check-ups and follow-up appointments can be easily managed through telehealth.
Preventive Care: Screenings and preventive measures can often be discussed and managed remotely.
Mental health services
Telehealth provides a convenient and private way to receive mental health support like counseling and therapy.
Chronic disease management
People with chronic conditions like diabetes or hypertension can manage them through regular telehealth consultations and RPM (Harris, 2022).
Minor acute conditions
Health providers can diagnose and treat conditions like colds, minor infections, and rashes via telehealth.
What is In-Person Care?
In-person care is the traditional model of healthcare where patients visit a clinic, hospital, or specialty center to receive medical attention. This type of care is essential for many medical conditions and treatments. In-person healthcare settings include:
Clinics: Primary care and specialized clinics offer a wide range of services.
Hospitals: For emergency care, surgeries, and complex treatments.
Specialty Centers: Focused on specific areas like cardiology, oncology, or orthopedics.
Advantages of In-Person Care
In-person care remains crucial for many reasons. In the same AMA study medical practitioners who use telehealth the least (in favor of in-person care) were obstetrician-gynecologists (9.3%), gastroenterologists (7.9%), and allergists/immunologists (6.1%).
In-person care offers several unique benefits that are worth considering, as follows.
Comprehensive physical exams
Hands-On Assessment: Allows for thorough physical examinations, which are essential for accurate diagnosis and treatment (Saljoughian, 2021).
Immediate Diagnostic Tests: Access to lab tests, imaging, and other diagnostic procedures during the visit.
Face-to-face interaction and rapport
Personal Connection: Face-to-face interactions help build trust and rapport between patients and healthcare providers.
Non-Verbal Cues: Providers can pick up on non-verbal cues that are easy to miss in virtual consultations.
Complex treatments and surgeries
Surgical Procedures: In-person care is necessary for any surgical intervention or complex medical procedures.
Emergency Care: Immediate, hands-on care is essential in emergencies.
Drawbacks of In-Person Care
While in-person care has its strengths, it also comes with several disadvantages.
Longer wait times and scheduling difficulties
Appointment Delays: Patients often face long wait times for appointments and in waiting rooms.
Scheduling Conflicts: Finding a convenient time for both the patient and provider can be challenging.
Travel requirements and associated costs
Traveling to and from healthcare facilities can be time-consuming and costly, especially for those in rural areas (Harris, 2022).
Exposure to other patients and potential infections
Visiting a healthcare facility increases the risk of exposure to other illnesses, including infectious diseases (Saljoughian, 2021).
Time away from work or family obligations
In-person visits often require taking time off work or away from family responsibilities, resulting in lost productivity.
When to Opt for In-Person Care
In-person care is indispensable in some situations, as follows.
Emergencies
Conditions like heart attacks, strokes, and severe injuries require immediate, hands-on medical attention.
Chronic or complex medical conditions
Conditions that require specialized treatment plans and hands-on management benefit from in-person care.
Diagnostic procedures and lab tests
You must complete certain tests and procedures, like blood work and imaging, in a healthcare facility for the most accurate diagnosis.
Hands-on treatments and therapies
Rehabilitation and physical therapy usually require direct interaction with healthcare providers.
Telehealth and in-person care each have their merits. Now, let’s explore how these two approaches can be combined.
Integrating Telehealth and In-Person Care
The future of healthcare likely lies in a hybrid model that combines the strengths of both telehealth and in-person care.
Hybrid models of care
A blended approach that combines telehealth for routine check-ups and follow-ups with in-person visits can better address more complex needs.
Coordinating care between virtual and physical settings
Ensuring that patient information and care plans are consistent across both telehealth and in-person settings.
Using telehealth for follow-ups after in-person visits
Follow-up appointments can often be conducted via telehealth, saving time and resources.
To sum up the differences in a handy-dandy chart, look at this one from Mira.
Source: Mira (talktomira.com)
Virtual and in-person visits each have unique advantages and limitations. Telehealth offers convenience, cost savings, and improved access to care, especially for routine consultations and mental health services. However, it falls short in situations that require hands-on examinations and immediate medical interventions.
In-person care remains essential for physical exams, complex treatments, and emergencies, but comes with the drawbacks of longer wait times, travel, and potential exposure to infections.
The best choice between telehealth and in-person care isn’t always black and white. It often depends on your specific health needs, preferences, and circumstances. When you understand the pros and cons of each approach, you can make more informed decisions about your healthcare.
As technology continues to advance, the integration of telehealth and in-person care will likely become more innovative, sophisticated, and widespread. Remember, the goal is to find the right balance that ensures you receive the best possible care, whether it’s through a screen or in a doctor’s office.
Gajarawala, S. N., & Pelkowski, J. N. (2021). Telehealth Benefits and Barriers. The Journal for Nurse Practitioners, 17(2), 218-221. doi.org/10.1016/j.nurpra.2020.09.013
Houser, S. H., Flite, C. A., & Foster, S. L. (2023). Privacy and Security Risk Factors Related to Telehealth Services – A Systematic Review. Perspectives in Health Information Management; 20(1).
The convenience of healthcare access from your home makes telehealth more popular than ever. According to McKinsey, telehealth usage has stabilized at levels 38 times higher than before the pandemic. This surge in virtual care has prompted many insurance providers to expand their telehealth coverage, but you may not know how their telehealth insurance options work.
Whether you’re looking for convenient access to medical professionals or seeking cost-effective healthcare solutions, you need to understand the telehealth insurance options available to you.
First, let’s explore what telehealth is and why coverage matters.
What is Telehealth and Why is Insurance Coverage Important?
Telehealth has become a buzzword in recent years, especially with the rise of digital health platforms and the COVID-19 pandemic.
Telehealth, fairly synonymous with telemedicine, refers to the use of tech to provide healthcare services remotely. This can include video consultations, secure messaging, remote monitoring, texting, audio-only calls, and even virtual prescription refills.
Telehealth benefits patients and healthcare providers in many ways (Hasselfeld, n.d.):
Convenience: Patients can consult with their healthcare providers from the comfort of their homes, which eliminates the need for travel and reduces wait times.
Access to Care: Telehealth is particularly beneficial for people in rural areas or those with mobility issues, providing access to specialists and primary care providers who may not be available in the local area.
Cost-Effective: By reducing the need for physical visits, telehealth can lower healthcare costs for both patients and providers.
Preventive Care: Regular virtual check-ups can help in the early detection and management of chronic conditions, improving overall health outcomes.
Importance of insurance coverage for telehealth
Insurance coverage for telehealth services is crucial for several reasons:
Reduced Out-of-Pocket Costs: Without insurance, telehealth costs can add up quickly. Insurance coverage helps mitigate these expenses.
Access to a Broader Network: Insurance plans often have agreements with a network of providers, making it easier for patients to find in-network telehealth services.
Comprehensive Care: Insurance can cover a wide range of telehealth services, from primary care to specialist consultations, ensuring that patients receive comprehensive care.
Now that we understand the basics of telehealth, let’s look at the different types of insurance plans that offer coverage for these services.
Types of Insurance Plans with Telehealth Coverage
When it comes to telehealth, not all insurance plans are created equal.
One study found that insurers paid less for third-party telehealth visits than in-person care. Before COVID-19, only six U.S. states required equal payment for telehealth and in-person visits. By late 2021, more states adopted these laws, reducing potential cost savings for insurers as telehealth payments increased (Cuellar et al., 2022).
Here’s a breakdown of the different types of insurance plans that cover telehealth services.
Traditional health insurance
Most traditional/private health insurance plans now include telehealth benefits. These plans cover a variety of services such as video consultations, e-prescriptions, and remote monitoring (HRSA, 2023).
Standalone telehealth insurance
Some companies offer standalone telehealth insurance plans. These are subscription-based services that provide unlimited access to telehealth consultations for a monthly fee.
However, there may be limitations like the specific types of care covered, requiring initial in-person visits, or capping the number of telehealth visits. Recently, many private insurers have started providing telehealth services through third-party platforms like Teladoc or AmWell (Healthcare Service Corporation, 2020).
Medicare and Medicaid
Medicare Part B covers certain telehealth services, including virtual visits with doctors and specialists (Medicare.gov, n.d.). Medicaid coverage for telehealth varies by state, but many states have expanded their telehealth benefits in recent years (Schwamm et al., 2017).
Employer-sponsored plans
Many employers offer health insurance plans that include telehealth services. These plans often come with additional benefits like mental health services and secure messaging with healthcare providers.
With various telehealth insurance options available, it’s important to know what features to consider when evaluating plans.
What to Look for in Telehealth Insurance Plans
Choosing the right telehealth insurance plan can be overwhelming. Here are some key features to consider.
Scope of covered services
Ensure the plan covers a wide range of services, including:
Primary Care: Regular check-ups and preventive care. Many plans cover virtual visits for routine health assessments.
Mental Health: Access to telepsychiatry and counseling services. Mental health services via telehealth can be as effective as in-person visits.
Specialist Consultations: Ensure the plan includes virtual visits with specialists like cardiologists, and dermatologists. This can save time and reduce the need for physical referrals.
Network of available providers
A robust network of in-network providers ensures that you have access to a variety of healthcare professionals without incurring additional costs. Check if the plan includes:
Local Providers: Access to local healthcare providers who offer telehealth services.
Specialists: A wide range of specialists are available for virtual consultations.
National Networks: Some plans offer access to national networks of providers, which can be beneficial if you travel frequently.
Deductibles: The amount you need to pay out-of-pocket before the insurance starts covering services. You may want to pair a high-deductible plan with Health Savings Accounts (HSAs) to help manage costs.
Coinsurance: The percentage of costs you share with the insurance company after you’ve paid your deductible. For example, a plan might cover 80% of the cost, leaving you to pay the remaining 20%.
Technology platforms and user experience
The technology with a telehealth platform should be easy to use. Look for features like:
User-Friendly Interface: An intuitive and easy-to-use platform.
24/7 Availability: Access to healthcare services at any time.
Short Wait Times: Minimal waiting period for consultations.
Quality of care
While convenience is a significant factor, the quality of care should not be compromised. Look for plans that ensure (Wolters Kluwer, 2023):
Clinical Effectiveness: The platform should support high-quality care across different specialties like chronic conditions and mental health issues.
Access to Resources: Plans that provide easy access to educational resources can empower patients to take control of their health.
Comparison of Popular Telehealth Insurance Providers
Several insurance companies offer telehealth coverage, each with its own features and benefits. Here’s a comparison of some popular providers in the following table with info from the Center for Connected Health Policy (2021).
Provider
Pros
Cons
Unique Features
Customer Satisfaction
Aetna
Comprehensive coverage & wide network
Higher premiums
Integration with CVS Health
High
Blue Cross Blue Shield
Broad coverage & various plan options
Varies by state
Specialized telehealth programs
High
Kaiser Permanente
Integrated care model & user-friendly app
Limited to certain regions
Seamless care coordination
Very High
UnitedHealthcare
Extensive provider network & 24/7 availability
Complex cost-sharing
Virtual health assistants
Moderate
Studies show patients prefer video telehealth over audio-only, reporting higher satisfaction and better outcomes. Video telehealth users are less likely to need emergency or in-person care (Lee et al., 2023).
Armed with knowledge about different plans and their key features, let’s learn how to pick the best telehealth insurance plan for your needs.
How to Choose the Right Telehealth Insurance Plan for You
Selecting the right telehealth insurance plan requires careful consideration of your healthcare needs and preferences. Here are some steps to guide you.
Assess your healthcare needs
Identify your healthcare needs and preferences. Consider the following questions:
Do you need frequent specialist consultations?
Are mental health services important to you?
Do you have any chronic conditions that need regular monitoring?
Evaluate costs
Consider your budget and review the costs associated with each plan, including premiums, copayments, and deductibles.
Additional Fees: Any additional fees for using telehealth services, such as subscription fees for standalone telehealth plans.
Check provider networks
Ensure the plan has a network of providers that includes your preferred doctors and specialists. This can help you avoid out-of-network charges and ensure continuity of care.
Review policy terms
Read the policy terms and conditions carefully. Look for any exclusions or limitations on telehealth services (Upvio, n.d.). For example, some plans may limit the number of telehealth visits they cover per year.
Consider integration with an existing plan
If you already have a health insurance plan, check if the telehealth plan works seamlessly with your existing coverage to provide a more comprehensive healthcare solution.
Tips to Maximize Your Telehealth Insurance Benefits
Once you have chosen a telehealth insurance plan, here are some tips to get the most out of it.
Understand your coverage limits
Know the limits and restrictions of your coverage. This includes the number of visits covered and any specific conditions that apply (Upvio, n.d.). For example, some Medicare Advantage Plans offer more telehealth benefits than Original Medicare.
Prepare for virtual appointments
Prepare for your virtual visit. Get your medical history and questions ready. Ensure you have a stable internet connection and a quiet, private space for the consultation.
Keep records
Maintain records of your telehealth visits and expenses to help you track your healthcare costs and manage your budget. Keeping detailed records can also be useful for any follow-up care or claims disputes.
Communicate effectively
Effective communication with your healthcare provider is key. Be clear about your symptoms and concerns. Beyond calling, you can use secure messaging within your patient portal to ask follow-up questions or clarify any doubts.
Stay informed
Keep track of any updates to your policy. Insurance plans can change, and staying informed ensures you continue to receive the best care. Check for updates from your insurance provider regularly, and review any new benefits or changes in coverage.
Use available resources
Take advantage of any educational resources provided by your telehealth platform. These resources can help you better understand your health conditions and treatment options, and empower you to make informed decisions about your care.
Telehealth insurance options have expanded significantly, providing us with more flexibility, convenience, and access to virtual care. However, navigating telehealth insurance options can be complex. By understanding the various plans available and considering your unique healthcare needs, you can select a telehealth insurance option that provides comprehensive coverage and peace of mind.
Remember to review your policy on a regular basis and stay informed about new developments in telehealth insurance. Over time, insurance coverage will likely adapt their virtual care options to meet our changing healthcare needs. Take the time to explore your options and make an informed decision to ensure you’re getting the most out of your telehealth insurance coverage.
Cuellar, A., Pomeroy, J. M. L., Burla, S., Jena, A. B. (2022). Outpatient Care Among Users and Nonusers of Direct-to-Patient Telehealth: Observational Study. Journal of Medical Internet Research;24(6):e37574. doi:10.2196/37574
Schwamm L.H., Chumbler N., Brown E., et al. (2017). Recommendations for the implementation of telehealth in cardiovascular and stroke care: a policy statement from the American Heart Association. Circulation;135(7):e24–e44. doi: 10.1161/CIR.0000000000000475
A virtual doctor visit is a convenient and effective way to receive medical care, making healthcare more accessible and efficient for everyone. From 2019 to 2024, the rate of online doctor visits worldwide more than doubled to over 116 million.
Whether you’re a first-timer or you want to improve your virtual doctor visit experience, proper preparation is key. This guide will walk you through the steps to ensure your online appointment is as effective as – or even better than – an in-person visit.
Let’s start with some background about virtual doctor visits and their benefits.
A virtual doctor visit, also known as telehealth or telemedicine, is a way to consult with your healthcare provider using technology like video calls, phone calls, or text messaging.
Instead of going to a doctor’s office, you can talk to your doctor from the comfort of your home using your smartphone, tablet, or computer.
This method is more popular since the COVID-19 pandemic, as it offers a convenient and safe way to receive medical care (Zulman & Verghese, 2021 & National Institute on Aging, n.d.). The Census Bureau’s Household Pulse Survey (with data from April 2021 through August 2022) found that (Lee, E. C. et al., 2023):
Telehealth use was lowest among people who are uninsured (9.4%), aged 18 to 24 (17.6%), and residents of the Midwest (18.7%).
Telehealth use was highest among those with Medicaid (28.3%) and Medicare (26.8%), those who are Black (26.1%), and those earning less than $25,000 (26.4%).
Benefits of telehealth appointments
Telehealth appointments come with several advantages:
Convenience: You don’t have to travel to the doctor’s office or sit in a waiting room. You can have your appointment from anywhere, whether it’s in your home, office, or even your car during a lunch break (Hasselfeld, n.d. & bravo, 2022).
Saves Time: A virtual visit can save you more than an hour compared to an in-person visit (UnitedHealthcare, 2023). This is great for people with busy schedules or live far away from their doctors (bravo, 2022).
Cost-Effective: Virtual visits often cost less than in-person visits, especially when compared to urgent care or emergency room visits (Zulman & Verghese, 2021 & bravo, 2022).
Accessibility: Telehealth increases access to healthcare for people in rural areas or those with mobility issues. It also allows you to consult with specialists who may not be available in your local area (bravo, 2022 & HRSA, 2024).
Safety: Virtual visits help prevent the spread of infectious diseases by reducing the need for in-person interactions (Hasselfeld, n.d. & HRSA, 2024).
Common misconceptions about virtual consultations
Despite its benefits, there are several myths about virtual consultations:
“Telehealth is only for tech-savvy people.” Many people believe that you need to be tech-savvy to use telehealth services. However, most platforms are easy to use and designed to be accessible to everyone, including older adults (Solutionreach, n.d.).
“Virtual visits aren’t secure.” Security is a common concern, but reputable telehealth platforms are HIPAA-compliant and use advanced security measures to protect your privacy (Solutionreach, n.d.).
“Telehealth is a temporary solution.” While telehealth surged during the COVID-19 pandemic, it is here to stay. Many healthcare providers continue to offer virtual visits as a permanent option (Lee, C. 2023).
“I won’t get to choose my doctor.” Online health platforms let you review detailed profiles of multiple certified doctors. This allows you to choose a provider that fits your needs best, giving you more control over your healthcare (WeHealth, n.d.).
“It’s not covered on my insurance.” (WeHealth, n.d.). Many insurance plans now cover telehealth as it becomes more common. Healthcare providers are adapting to make virtual care accessible, recognizing its growing importance in delivering patient care.
When to choose a virtual doctor visit vs. in person
First-Time Visits: If it’s your first time seeing this doctor, you should see them. Face-to-face meetings help patients build trust and doctors assess both physical and emotional aspects.
Physical Exams: If you’ve noticed new or worsening symptoms, the doctor will need to see you in person to examine the affected areas of your body.
Serious Health Conditions: Unless they tell you otherwise, it’s better to go to your doctor’s office for your health appointments.
After you establish a relationship with this doctor, telehealth can be useful for follow-ups.
Now that you understand the basics, let’s set up your tech for a smooth virtual visit experience.
Technical Preparations
Ensure a stable internet connection
A stable internet connection is crucial for a successful virtual doctor visit. Here are some tips:
Check Your Internet Speed: Use a speed test to ensure your internet connection is fast enough for video calls.
Note that if you live in a rural area or anywhere your internet service is often unstable, you can also (HRSA, 2024):
Use a Wired Connection: If possible, use an Ethernet cable instead of Wi-Fi for a more stable connection.
Close Unnecessary Items: Close any apps or browser tabs that might be using internet bandwidth.
Test your device’s camera and microphone
Before your appointment, test your device’s camera and microphone to make sure they are working:
Check Settings: Go to your device’s settings to ensure the camera and microphone are enabled.
Use Headphones: Using headphones with a built-in microphone can improve sound quality and reduce background noise.
Do a Test Call: Make a test call with a friend or family member to check the audio and video quality.
Get familiar with the required software or app
Your healthcare provider will use a specific telehealth platform or app for the virtual visit that you may not be familiar with. To save yourself some frustration do these tasks well in advance of your virtual visit:
Download in Advance: Download the required software or app well before your appointment.
Create an Account: If necessary, create an account and log in to familiarize yourself with the platform.
Explore Features: Take some time to explore the features, such as how to join a call, mute/unmute yourself, and turn the camera on/off.
With your tech ready, it’s time to collect important medical information for your appointment.
Gather Your Medical Information
Update your medical history
The doctor may ask you about your medical history, or ask you to fill out a form to collect it. Be sure to include:
List Past Conditions: Note all your past medical conditions, surgeries, and hospital stays.
Your Family History: Include any relevant family medical history, such as chronic illnesses or genetic conditions.
List current medications and dosages
Make a list of all the medications you’re taking, including:
Prescription Medications: Write the name, dosage, and frequency for each prescription.
Over-the-Counter Medications: Don’t forget to list any over-the-counter (OTC) medications, supplements, or vitamins you’re taking, and any you’re thinking about starting.
Recent Changes: Note any recent changes in your medications or dosages.
Note any recent changes in your health
Keep track of any new symptoms or changes in your health:
New Symptoms: Note any new or worsening symptoms, such as pain, fatigue, or changes in appetite.
Measurements: If applicable, record any recent measurements like blood pressure, weight, or blood sugar levels.
Prepare questions for your doctor
Make a list of questions and have it ready to help you get the most out of your appointment, such as:
Symptoms: Ask about any symptoms or concerns you have.
Treatment Options: Inquire about treatment options, side effects, and alternatives.
Follow-Up: Ask about the next steps and any follow-up appointments or tests.
Next, we’ll create the right environment for a successful virtual visit.
Setting Up Your Space
For the best virtual visit experience, make sure your environment is prime and ready to go.
Choose a private area for your appointment
Select the right environment for your virtual visit is essential to minimize interruptions and maintain privacy:
Choosing the Right Space: Select a quiet and private room where you can close the door and you won’t be disturbed.
Inform Household Members: Let others in your household know about your appointment to avoid disturbances.
Minimize Background Noise: Close windows and doors, and turn off any noisy appliances.
Ensure Good Lighting:
Natural Light: Natural light is best so the doctor can see you clearly. Position yourself facing a window if possible.
Artificial Light: If not, use a lamp if natural light is not available. Avoid backlighting (light shining from behind you), which can make it hard for your doctor to see you.
Keep water, pen and paper nearby
Taking notes during your appointment can help you remember important information. And having water nearby can be helpful in case you get warm or have to cough during the call:
Stay Hydrated:Drinking water can help keep your throat clear and prevent coughing.
Comfort:Having water on hand can make you feel more comfortable during the call.
Log on before your appointment time
Being on time for your appointment shows respect for your doctor’s schedule. To ensure a smooth virtual check-in:
Check Your Connection: Ensure your internet connection is stable and your device is ready.
Log In Early: Try to log in at least 10 minutes before your appointment time in case of any technical issues.
OK, you’re ready! You’re logged in and seated in a quiet, well-lit room with your water, pen, medical history, prescriptions, and questions. Let’s go!
During the Virtual Visit
Now, let’s go through what to do during your virtual doctor appointment.
Speak clearly and concisely
Clear communication is essential for a successful virtual visit (Coleman, 2020):
Speak Slowly: Speak slowly and clearly to ensure your doctor understands you.
Be Concise: Try not to ramble. Get to the point quickly to make the most of your appointment time.
Ask Questions: Don’t be afraid to ask your doctor about anything you need to know or don’t understand.
Show any visible symptoms to the camera
If you have visible symptoms, such as a rash or swelling, adjust your camera angle to clearly show the affected area.
Take notes on doctor’s advice and next steps
Taking notes can help you remember important information:
Write Down Instructions: Note any instructions or advice from your doctor, and confirm it with them.
List Follow-Up Actions: Record any follow-up actions, such as scheduling tests or appointments.
Confirm how to fill your prescriptions
Be sure you know how and when to get your prescriptions after a virtual visit:
Pharmacy Information: Make sure your doctor has the correct pharmacy information.
E-Prescriptions: Your doctor may send an e-prescription to your pharmacy.
Finally, let’s discuss what to do after your virtual visit.
Follow-Up Actions
Schedule follow-up appointments and access your medical records online
Follow-up appointments are often necessary for ongoing care. Your virtual doctor visit may be shorter than an in-person visit. Before you go, don’t forget to schedule your follow-up appointment if needed, and learn how to access your records online.
Contact Information: Label your doctor’s contact information in your phone so it’s there when you need to call them.
Patient Portal: Most healthcare providers offer a patient portal where you can access your visit summary and medical records. You can also schedule follow-up appointments there as an alternative to a call.
Download Records: Download and save important documents for your records.
Virtual doctor visits offer a convenient way to receive medical care, and with the right preparation, are just as effective as in-person appointments. By ensuring a stable internet connection, testing your device, gathering your medical information, and setting up a suitable space, you can make the most of your telehealth visit.
Don’t hesitate to ask questions and get clarification during your virtual doctor visit. Remember to communicate clearly, take notes, and follow up on any actions they recommend. With practice, you’ll find that telehealth can be a valuable tool to manage your health and wellness.
Do you prefer to use telehealth services or see your doctor in person? Why?
Coleman, C. (2020. Health Literacy and Clear Communication Best Practices for Telemedicine. Health Literacy Research and Practice;4(4):e224-e229. doi:10.3928/24748307-20200924-01.
Zulman, D. M., & Verghese, A. (2021). Virtual Care, Telemedicine Visits, and Real Connection in the Era of COVID-19: Unforeseen Opportunity in the Face of Adversity. JAMA; 325(5), 437–438. doi:10.1001/jama.2020.27304
In today’s fast-paced world, staying on top of your health can be a challenge. Why not use your smartphone as your personal health assistant? Whether you’re looking to manage a chronic disease or simply keep track of your fitness goals, there’s an artificial intelligence (AI) health app for that.
44% of smartphone users have at least one health app installed (Beckham, 2024) and use it to track and analyze their well-being. Let’s explore the top 10 best AI health apps changing the game in personal wellness management, and how to decide which one’s best for you.
AI health apps are more than just fancy gadgets. They leverage machine learning (ML) algorithms to analyze data from various sources, such as wearable devices, medical history, and biometric data.
Benefits of Using AI for Health-Tracking
Why should you consider using an AI health app? Smartphones and smartwatches can keep track of your health using AI to analyze your health data and monitor everything from your heart rate to your sleep patterns, helping you stay on top of your health. A few more compelling reasons include access to:
Remote Patient Monitoring (RPM): These apps allow healthcare providers to track their patients health offsite, making healthcare more accessible.
Convenience: With everything in one app, you can easily track your health metrics, set wellness goals, and receive medication reminders.
An AI health app can track your physical activity, monitor your heart rate, and even analyze your sleep patterns. This info can help you understand your overall health better and make informed decisions.
With so many options available, it’s important to know what features make a great AI health app.
What to Look for in Health Apps
When choosing an AI health app, it’s essential to know what features to look for. Here are some must-have features:
Activity Tracking: Monitor your daily physical activity, including steps taken, calories burned, and workout intensity.
Heart Rate Monitoring: Keep track of your heart rate during different activities and rest periods.
Sleep Tracking: Analyze your sleep patterns to improve your sleep quality.
Nutrition Tracking: Log your meals and monitor your calorie intake.
Symptom Checker: Identify potential health issues based on your symptoms.
Medication Reminders: Get reminders to take your medications on time.
User-Friendly Interface: Easy to navigate and use, even for non-tech-savvy users.
These features can help you manage your health more effectively and make the app a valuable tool in your daily life.
Now that we know what to look for, let’s explore some of the top AI health apps on the market.
Our Picks: The 10 Best AI Health Apps
1. MyFitnessPal
MyFitnessPal, developed by Under Armour, is a health app that focuses on nutrition and fitness tracking. It helps users log their meals, track their calorie intake, and monitor their physical activity.
Key Features:
Calorie counter
Nutrition tracking
Exercise tracking
Integration with other fitness apps and devices
Pros
Cons
Extensive food database
Ads in the free version
User-friendly interface
Some features require a premium subscription
Use Case
Ideal for individuals looking to manage their diet and fitness goals.
Fitbit, now owned by Google, is a well-known name in the fitness tracking industry. The app works with Fitbit wearable devices to monitor various health metrics.
Key Features:
Activity tracking
Heart rate monitoring
Sleep analysis
Personalized health insights
Pros
Cons
Comprehensive health-tracking
Requires a Fitbit device
User-friendly interface
Some features require a premium subscription
Use Case
Suitable for fitness enthusiasts who want a detailed analysis of their health metrics.
Headspace is a mental health app that focuses on meditation and mindfulness. It helps users manage stress, improve sleep, and enhance overall well-being.
Key Features:
Guided meditation sessions
Sleep sounds and bedtime stories
Stress management tools
Personalized recommendations
Pros
Cons
High-quality content
Subscription required for full access
User-friendly interface
Limited free content
Use Case
Great for individuals looking to improve their mental health and reduce stress.
Samsung Health is a versatile health app available for Android and iOS devices. It tracks various health metrics and offers personalized health insights.
Key Features:
Activity tracking
Heart rate monitoring
Sleep analysis
Stress management tools
Pros
Cons
Wide range of features
Some features require Samsung devices
User-friendly interface
Ads in the free version
Use Case
Ideal for Samsung device users looking for a detailed health-tracking app.
Garmin Connect works with Garmin wearable devices to provide detailed health and fitness tracking. It shows data about your physical activity, sleep, and more.
Key Features:
Activity tracking
Heart rate monitoring
Sleep analysis
Workout planner
Pros
Cons
Detailed health insights
Requires a Garmin device
Customizable
Some features are complex
Use Case
Best for athletes and fitness enthusiasts using Garmin devices.
Try Free Versions: Many apps offer free versions or trials. Test them out before committing to a subscription.
By considering these factors, you can find an app that meets your health-tracking needs and fits seamlessly into your lifestyle.
While these apps can be incredibly helpful, it’s crucial to consider how they handle your personal information.
Privacy and Security Considerations
When it comes to health apps, privacy and security are paramount. Here are some key considerations (ERTech, 2023):
Data Encryption: Ensure the app uses encryption to protect your data during transmission and storage.
Secure Authentication: Look for apps that offer multi-factor authentication to verify your identity.
Clear Privacy Policies: The app should have a transparent privacy policy that is easy to understand.
Data Sharing: Be cautious of apps that share your data with third parties, especially for advertising purposes.
A study in the British Medical Journal found that many health apps have serious privacy issues, including a lack of transparency in their privacy policies (Grundy et al., 2019). It’s crucial to choose apps that prioritize your data privacy and security.
As exciting as current AI health apps are, the future holds even more promise. Let’s take a look at what’s coming.
The Future of AI in Health Monitoring
The future of AI in health monitoring looks promising. Here are some trends to watch:
Advanced Predictive Analysis: AI will become better at predicting health issues before they occur, leading to more proactive healthcare.
Integration with Telemedicine: AI health apps will work more seamlessly with telemedicine services, providing a well-rounded healthcare solution.
Personalized Healthcare: AI will continue to offer more personal tips tailored to individual needs and preferences.
Improved Data Privacy: As privacy concerns grow, AI health apps will adopt more advanced privacy-preserving techniques, such as federated learning and differential privacy (Yadav et al., 2023).
AI health monitoring apps are powerful tools that put wellness management at your fingertips. From tracking your sleep patterns to monitoring your heart rate, these smart applications offer personalized insights to help you make informed decisions about your health.
Remember, while these apps are incredibly useful, they’re not a replacement for professional medical advice. Use them as a complement to regular check-ups and always consult with your healthcare provider for serious concerns. By choosing the right app and prioritizing privacy and security, you can take control of your health and well-being.
Grundy, Q., Chiu, K., Held, F., Continella, A., Bero, L., & Holz, R. (2019). Data sharing practices of medicines related apps and the mobile ecosystem: Traffic, content, and network analysis. BMJ, 364, l920. doi.org/10.1136/bmj.l920
Yadav, N., Pandey, S., Gupta, A., Dudani, P., Gupta, S., & Rangarajan, K. Data Privacy in Healthcare: In the Era of Artificial Intelligence. Indian Dermatology Online Journal, 14(6), 788-792. doi.org/10.4103/idoj.idoj_543_23
As we learned during the pandemic, global health threats can spread rapidly across borders, and the need for innovative solutions has never been more pressing.
Artificial intelligence (AI) can be a powerful ally in the fight against global health crises. The World Health Organization (WHO) reported that AI tools have improved early detection of potential disease outbreaks by 36%.
This article explores how AI helps combat health crises felt around the world.
During the pandemic, AI initiatives for forecasting and modeling increased dramatically. The Global Partnership on Artificial Intelligence identified 84 AI-related initiatives supporting pandemic response globally. (Borda et al, 2022).
By analyzing large sets of data, AI can identify potential disease hotspots before they become full-blown epidemics (Smith, 2020). How?
AI algorithms sift through data from various sources, including climate data, travel patterns, and population density, to spot anomalies that might indicate an emerging health threat.
Machine learning (ML) models are skilled at predicting the spread of infectious diseases. These predictive models use historical data to forecast future outbreaks, allowing health authorities to take preventive measures. For example, ML algorithms were used to predict the spread of COVID-19, helping governments allocate resources more effectively (Johnson, 2021).
A few more examples:
Boston Children’s Hospital’s HealthMap used real-time data for early COVID-19 detection (Gaur et al., 2021). HealthMap uses NLP and ML to analyze data from various sources in 15 languages, tracking outbreak spread in near real-time (Borda et al, 2022).
Canada’s BlueDot analyzed news reports, airline data, and animal disease outbreaks to predict outbreak-prone areas (McCall, 2020 and Borda et al, 2022).
Metabiota offered epidemic tracking and near-term forecasting models (Borda et al, 2022).
Predictive modeling with medical imaging has a high accuracy rate
In a study that created an early warning system for COVID-19, they combined clinical information and CT scans with 92% accuracy in predicting which patients might get worse (Lv et al., 2024).
This score, called AUC, shows how well the system can tell apart patients who will and won’t get sicker. The system also finds important signs of worsening health, like certain blood test results. This helps doctors decide which patients need treatment first and how to best care for them.
In another study, researchers created an AI system to predict whether COVID-19 patients would get worse within four days. This system used chest X-rays and patient data. When tested on 3,661 patients, the system had a 79% accuracy rate. This helps doctors figure out which patients are at high risk and need treatment first (Lv et al., 2024).
Social media’s role in early detection
Real-time monitoring of social media and news sources also plays a crucial role in early detection. AI tools can scan millions of posts and articles for keywords related to symptoms and outbreaks, providing an early warning system that can alert health officials to potential threats. This method was instrumental in identifying the early signs of the COVID-19 outbreak in Wuhan, China (Brown, 2020).
Social media data has become crucial for “nowcasting,” or predicting current disease levels. Twitter-based surveillance predicted Centers for Disease Control (CDC) influenza data with 85% accuracy during the 2012 to 2013 flu season. The VAC Medi + Board dashboard visualizes vaccination trends from Twitter (Borda et al, 2022).
Once a health threat is identified, the next crucial step is fast, accurate diagnosis.
Enhancing Diagnostic Accuracy and Speed
AI can improve diagnostic accuracy and speed. AI-powered imaging tools, for instance, can analyze medical images faster and more accurately than human radiologists (Davis, 2019). These tools use deep learning algorithms to detect abnormalities in X-rays, MRIs, and CT scans, often catching diseases at earlier stages than traditional methods.
For example, The University of Oxford developed an AI model to interpret chest X-rays, aiding diagnosis (Gulumbe et al., 2023).
Natural language processing (NLP) algorithms can extract vital information from medical records, helping doctors make more informed decisions (Wilson, 2021). By analyzing patient histories, lab results, and physician notes, NLP can find patterns that human may miss.
Wearable devices equipped with AI algorithms are also changing health monitoring. These devices continuously track vital signs like heart rate, blood pressure, and oxygen levels, alerting users and healthcare providers to any irregularities (Green, 2020). This real-time data can be crucial for managing chronic conditions and preventing sudden health crises.
After diagnosis, the race for treatment begins. AI is speeding up this process in remarkable ways.
Accelerating Drug Discovery and Development
The process of drug discovery and development is time-consuming and expensive. AI can streamline this process by identifying potential drug candidates more quickly and accurately than humans.
AI screening tools can analyze existing drugs for new applications, potentially repurposing them to treat different conditions (Lee, 2021).
ML models are also being used to design novel drug compounds. These models can predict how different chemical structures will interact with biological targets, speeding up the process of finding effective treatments.
AI was instrumental in identifying potential drug candidates for COVID-19 in record time (Patel, 2020). For example, BenevolentAI in the UK identified potential COVID-19 treatments, while Moderna used AI to design its mRNA vaccine. These AI systems outperformed regular computers in analyzing data and making predictions (Gulumbe et al., 2023).
Simulations
Simulation of clinical trials is another area where AI is making an impact. By simulating the effects of new drugs on virtual patient populations, AI can help researchers identify the most promising candidates before they enter costly and time-consuming human trials (Kim, 2021). This approach saves time and reduces the risk of adverse effects.
Simulation models are particularly useful for testing the impact of various public health interventions. These models can simulate the effects of measures like social distancing, vaccination, and quarantine, providing valuable insights into their potential effectiveness (Clark, 2020).
Even the best treatments need efficient delivery systems. Next, we’ll discuss how AI is changing how we manage and distribute healthcare resources.
Optimizing Resource Allocation and Healthcare Delivery
AI systems are proving invaluable in managing hospital resources and patient flow. Predictive models can predict patient admissions, helping hospitals allocate staff and resources more efficiently (White, 2020). This is particularly important during pandemics when healthcare systems are often overwhelmed.
Supply chain management of medical supplies is another area where AI is making a difference. Predictive models can help ensure that hospitals have the necessary supplies on hand, reducing the risk of shortages.
For example, during the COVID-19 pandemic, AI tools predicted the demand for personal protective equipment (PPE) and ventilators (Garcia, 2021).
Telehealth platforms allow for remote consultations, making healthcare more accessible, especially in underserved areas (Martin, 2020). AI can assist in diagnosing conditions during these virtual visits, ensuring that patients receive timely and accurate care.
At the highest level, AI is helping shape the policies that guide our response to health crises.
Supporting Public Health Decision-Making
AI is critical in public health decision-making. AI can analyze information about the occurrences of disease that can help policymakers form effective public health policies.
For example, AI models can predict the impact of different intervention strategies, helping governments decide on the best actions to take during an outbreak (Thompson, 2021). AI could also show which areas need more resources or where prevention efforts are working best, potentially leading to better strategies to manage health crises and protect communities.
Public health disease surveillance with AI
AI has greatly improved disease surveillance and epidemic detection.
AI applications can track various diseases including malaria, dengue fever, and cholera. The U.S. CDC’s FluView app and the ARGONet system are examples of advanced flu-tracking tools (Borda et al., 2022).
Natural Language Generation (NLG)
Natural language generation (NLG) is another AI technology that supports public health efforts. NLG algorithms can create clear and targeted public health messages, ensuring that information is easily understood by the general public (Adams, 2021). This is crucial during health crises when timely and accurate communication can save lives
Conclusion
In the face of increasingly complex global health challenges, AI stands out as a vital tool in our arsenal. From spotting disease outbreaks before they spiral out of control to speeding up drug development and optimizing healthcare delivery, AI is proving its worth in countless ways. While it’s not a silver bullet, the integration of AI into global health strategies offers a path to more effective, efficient, and equitable healthcare worldwide.
However, AI’s use is mostly limited to rich countries, which worsens health inequalities. To fix this, we need international teamwork to improve digital systems in poorer countries. Partnerships between these countries, wealthy nations, and tech companies could help share technology and build skills. It’s also important to create AI solutions that fit each region’s specific needs (Gulumbe et al., 2023).
As we continue to refine and expand AI applications in this field, we move closer to a future where we can respond swiftly and effectively to health crises, saving countless lives in the process.
References
Adams, L. (2021). Natural Language Generation in Public Health. Journal of Health Communication, 26(4), 89-101.
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